Housing Insight’s founder, Nas Hayat, discusses his personal journey to integrate technology for the benefit of people. Every couple of years, a new player comes into our sector, promising the world by offering a new product that’s supposed to be the ultimate technology solution for social housing providers. Organisations typically invest a huge amount of…
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Contributed Articles
The importance of ethical AI
Artificial Intelligence (AI) is here and quite clearly it’s here to stay. While some understandably see it as a risk or threat, others are embracing the opportunities that it brings. The latest figures appear to support this sentiment. According to the most recent Business and Insights Conditions Survey, approximately one-in-six businesses are currently implementing at…
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The satisfaction equation
Macroeconomics, maintenance & centralisation Residents are at the heart of housing providers’ operations, and residents’ experience of repairs and maintenance services, whether provided in-house or through contractors, is the key to achieving high satisfaction levels. We recently commissioned a resident-centric report, ‘Experience is Everything’, exploring the macroeconomic context that has created the ongoing housing and…
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Start with ‘why?’…
Tackle the big challenges by understanding the problem better Civica’s Derek Wise and Microsoft’s Robin Denton recently joined the ‘Truth about Local Government’ podcast hosted by Matt Masters; this is an abridged version of their conversation. If you were to ask the CEO of a local authority to define the problem they’re trying to solve,…
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Platform Housing and International Women’s Day 2024
As part of International Women’s Day at the beginning of March, Housing Technology caught up with Hannah Lock, a project manager at Platform Housing Group, to discuss her career as an IT consultant and find out why she’s involved in social housing. Lots of people who work in social housing do so because they want…
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Shedding light on ‘dark data’
Link Group’s evolution over 60 years has been marked by a series of acquisitions, mergers and expansions, each contributing to the complexity of its data ecosystem. With growth comes the accumulation of diverse data stores, systems and processes, leading to inefficiencies and challenges in maintaining data quality and governance standards. Consequently, with the pace of…
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