The rise and rise of mobile connectivity has been well documented. According to the 2015 GSMA Mobile Economy Report, the mobile ecosystem generated almost four per cent of UK GDP in 2014; a contribution that amounts to over $3 trillion of economic value across 236 countries. By 2020, mobile broadband connections will account for almost…
Taking advantage of the global mobile migrationRead More →
Contributed Articles
The future is bots…
Last month, at a tech meet up in London, a group of developers, entrepreneurs and the generally ‘tech curious’ got together to get their heads around all the excitement and hype surrounding the forthcoming ‘rise of the bots’. “Bots”, one excited digital engagement manager informed me, “will be everywhere by the end of the year.”…
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Video killed the radio star
During the past month, Red Kite Community Housing has been experimenting with Facebook’s new live-streaming tool, ingeniously entitled Facebook Live. Okay, Facebook might have used up all of their creative juices for the actual technology and had none left when it came to naming their new status tool but aside from that, it’s very clever…
Video killed the radio starRead More →
Futures Housing’s unified & multi-channel communications
Futures Housing Group is embarking on a £600,000 plan to revolutionise the way it works to create effortless experiences for its tenants, improve business processes and deliver financial efficiency. In the first of four articles, Futures Housing Group’s head of ICT, Gavin Hitchcock, explains the housing provider’s journey to launch a new unified and multi-channel…
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Be bullish with drone technology.
Interest in unmanned aerial vehicles, more commonly referred to as drones, has grown significantly over the past few years. This increase in popularity has prompted an influx of publicity, both wanted and unwanted, most notably the reported collision between a drone and a British Airways flight at Heathrow airport. However, although this recent peak in…
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Opening doors to tenant appointments
1st Touch CEO Greg Johns comments on how doorstep appointment technology will be the next IT revolution to reach housing providers. In his view, the benefits are especially attractive to those seeking greatly enhanced customer service levels for their tenants. I’ve always believed that the quicker that customers can get their needs addressed fully, then…
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