Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
Peaks & Plains – Taking a user-focused approach to the webRead More →
Contributed Articles
Effective IT has never been more important – and housing providers know it
We recently surveyed a number of professionals in the housing sector on how they see IT helping them deal with the myriad pressures they face. The results were, to put it mildly, eye opening. Far from being a drain on resources, technology was the saviour. 97 per cent said that IT solutions were important to…
Effective IT has never been more important – and housing providers know itRead More →
From connected homes to connected housing
This could be the year in which the internet of things (IoT) finally finds its place in the home with business cases becoming sharper and an increasing awareness among housing providers of the potential value that connected devices can offer their organisations. More and more housing providers are understanding the value that collecting real-time data…
From connected homes to connected housingRead More →
Data protection – Does it really apply to us?
For housing providers, storing significant amounts of personal data is now the norm. Much of it is a natural response to the challenges thrown at the sector over the last few years, such as welfare reform and universal credit, as well as identifying protected characteristics to ensure that we are offering a fair service that…
Data protection – Does it really apply to us?Read More →
An ERP by any other name
Back in the day, there was a council or housing provider coming to market every week looking for an ‘integrated housing management system’. Whether migrating from an in-house IT nightmare or wanting to swap out another HMS, the transaction was predictable; a beauty parade comparing back-office functionality across 20 or so modules, each designed to…
An ERP by any other nameRead More →
Housing mergers – IT adoption or IT alignment?
Chris McLaughlin, CEO of housing management software provider MIS-AMS, looks at how a large percentage of all housing mergers’ synergies are dependent directly on IT and often it’s the IT integration process that drives the merger timetable. Should you ‘adopt’ or ‘align’ your IT systems, and how can you make merging less painful and with…
Housing mergers – IT adoption or IT alignment?Read More →
