If there’s one thing that characterises the social housing technology market, it’s the impact that new technologies have been able to make in driving greater efficiencies and value for money. Given the current economic and political climate, this impact has come at just the right time, as budgets are now progressively tighter. What is particularly…
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Contributed Articles
RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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A premier approach to service delivery?
There’s nothing like a job that involves travel. As I wearily dropped my overnight bag onto the purple-trimmed hotel bed, I reflected that the hotelier hosting my night’s stay was operating a rather slicker business model than most. Not more enjoyable or more customer-friendly, but the booking and check-in process were certainly more efficient. Samuel…
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Forging ahead in the face of austerity
With housing providers and local authorities’ budgets across the UK being reduced, Steve Smith from Welbeing discusses whether this could be an opportunity to create a new model for community and telecare services that are person-centred and cost-effective. Changing times I’ve worked in the community alarm/telehealthcare sector for more than 30 years, but the last…
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Visual surveillance evolves beyond CCTV
The concepts of natural selection and survival of the fittest are not limited to the natural world. The same principles can be applied to technology and the way it succeeds or fails. Some technological advances fall by the wayside, some thrive, some adapt, and some are superseded by technology that is better adapted to its…
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Creating value out of vision with Cloudview
Housing providers have a difficult juggling act when it comes to their responsibilities. Their first priority must always be to their tenants and residents. That means ensuring property, whether it’s an individual’s home or a communal area, is safe, secure and well maintained. But housing providers also have a duty to ensure they deliver on…
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