Twenty years ago, in my days in managing a ‘patch’ of social housing in West Yorkshire, there was no real culture of using IT to help you do your job. Arrears were managed with a pencil, a ruler and a pile of computer-generated reports that grew week by week on my desk until I struggled…
Building information modelling – the next big thing for housing providers?Read More →
Contributed Articles
Using IT automation to personalise customer calls
Relationships matter to us. How we interact with others and with the world around us is important. Where we have a relationship, it is important that we feel valued and the same applies when we talk to organisations about personal matters. Aside from health, our homes are the most personal things to us. So when…
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IT innovation at Southern Housing
Working in IT can offer exciting and dynamic opportunities for any business leader; however, the housing sector is perhaps one of the lesser known sectors in which to build a career. Yet at Southern Housing Group, we’re aiming to change that through a clear and focused IT strategy that links directly to our corporate strategy’s…
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Applications integration through the looking glass
At a time when the anticipated repercussions of welfare reform on previously near-certain revenues are shaking up housing providers, it is all the more important to understand the role technology can play in reducing operating costs. After all, changes to the way in which housing providers achieve better operating efficiencies could help to realise their…
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The Technology of Caring
Cloudview is a ground-breaking cloud-based visual surveillance system, which aims to provide cost-effective visual protection of people, property and assets. Commercial enterprises have been quick to catch on to its potential, from utility companies who want to protect remote assets to major retailers safeguarding their brands. However, the most positive response we have seen has…
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Why Solihull Community Housing moved to Open Housing
I have been thinking about the issue of IT systems and consolidation. This seems like an extremely relevant issue here in Solihull at the moment. In the past, our users have generally favoured the idea of using best-of-breed business applications. They argued that if they could get a smaller system that is specifically built for…
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