The benefits of digital transformation are increasingly recognised across the housing sector, but how can housing providers ensure tenants aren’t left behind and what steps can be taken to prevent financial exclusion? There’s no doubt that more housing providers are doubling down on their digital transformation strategies. Amid rising costs and increasing demand for services,…
Digital transformation – The role of payments to reduce financial exclusionRead More →
Contributed Articles
Split-second field-service with AI
More and more housing providers are turning to enhanced AI to strengthen their operational performance, improve customer service and retain skilled staff. Chatbots began to gain popularity in the mid-2010s. The technology and its applications have significantly improved, making it more accessible and useful now that it’s moved from simple forms of automation to more…
Split-second field-service with AIRead More →
Southwark Council boosts income & cuts arrears with NEC
Inflation may be falling but people are still feeling the pinch. First the pandemic and now the cost of living crisis have put pressure on family finances and led to increased rent arrears. For Southwark Council, London’s biggest landlord, late or non-payments are a big concern, not to mention a worry for our tenants. Thankfully,…
Southwark Council boosts income & cuts arrears with NECRead More →
Are you getting the most from your software?
Social housing can be a difficult and cumbersome sector in which to make technological change. If you’re a local authority, you’re bound by lengthy and strict processes for obtaining software. And once you’ve chosen your technology, it’s easy to find that you’ve focused so much time and effort just on obtaining and implementing a solution…
Are you getting the most from your software?Read More →
Microsoft-first for digital transformation
Digital transformation has become a pivotal process for businesses aiming to stay competitive and relevant. But what does digital transformation entail, and why should you consider adopting a Microsoft-first approach for this journey? We’ll delve into the principles of digital transformation, explore how a Microsoft-centric ecosystem can foster efficiency, and discuss the benefits of this…
Microsoft-first for digital transformationRead More →
Data quality software – Build or buy?
You’ve decided you want to take a more proactive approach to managing your data quality, but what now? There are two primary routes you can take – buy a ready-made data-quality tool or build your own. Each option has advantages and disadvantages that need to be considered, but before you do that, it’s essential to…
Data quality software – Build or buy?Read More →
