The social housing sector has embraced the internet’s ability to deliver efficiencies and enhance the experience of tenants. Web 1.0 saw housing groups establish websites that made details conveniently accessible to tenants online. Web 2.0 brought social media and applications to housing, along with interactive forms allowing tenants to carry out tasks such as making…
Social housing 3.0: the internet of thingsRead More →
Contributed Articles
Building the connected social home
Intelligent heating systems like Google’s Nest have launched the internet of things into the mainstream but how can this technology be harnessed to transform service delivery for housing providers and how can we build the connected social home? Back in June 2015, the Connected Home Consortium (a partnership of 15 housing providers interested in IoT…
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22nd century repairs – A personal view
What will housing providers’ repairs service look like in the future? This article (the second of two; see September 2015 edition of Housing Technology for the first article) from Chris Potter, ROCC’s Uniclass director, is his personal view of some very probable scenarios and others a little bit more fanciful, looking at what a 22nd-century…
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Big data in housing
Not so long ago, the biggest challenge for asset managers was capturing data. Obtaining a clear up-to-date picture of the condition of an estate, particularly gaining access into homes, was a hugely difficult task and lifecycle planning, as I well know from my days managing multi-million pound PFI budgets, often relied on good judgement and…
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How evolving technologies are driving greater value for money
If there’s one thing that characterises the social housing technology market, it’s the impact that new technologies have been able to make in driving greater efficiencies and value for money. Given the current economic and political climate, this impact has come at just the right time, as budgets are now progressively tighter. What is particularly…
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RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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