Whatever the outcome of the 2015 general election (this was written at the end of April), it is likely that politicians of all persuasions will have little choice but to continue the squeeze on welfare spending. The knock on effect of this will be more tenants at risk of falling into rent arrears, and the…
Income management 2.0 – ‘Sorry, there’s no money!’Read More →
Contributed Articles
Income collection is everyone’s problem
Income collection needs to start as a technology challenge, with the automated elements being made to work harder so that the people element can work smarter, explains John Doyle, managing director of The Housing Contact Company. As the roller coaster of the financial year for housing providers continues its relentless cycle, most income teams find…
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Why agile is the answer for Circle Housing
In an era of change, housing providers must evolve to keep pace with developments in the housing sector, in an environment of increased financial pressures created by a lack of reliable funding, continuing welfare policy changes and to help meet the ever-growing need for housing. We must also respond to the demands of our tenants…
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Mobility, social housing and technology
What is technology in housing? In many ways, the point of technology is to simplify traditionally complex processes and make them easy for everyone, everywhere, at any time. Technology in housing is about the ease with which people not only find places to live but also the experience of their home. The homes in which…
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CRM options in housing
In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
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Working 2.0 – It’s not just mobile
In 2007 I visited the InMotion conference organised by Xmbrace. This was an impressive event, with everyone who was anyone in the mobile working space present. Back then, the talk was almost exclusively concerned with maintenance field force automation; repairs operatives in vans, GPS, how to introduce scheduling, rugged devices and promises of integration with…
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