First Choice Homes Oldham’s ICT service delivery manager, David Gorman, describes the process of choosing and implementing House-on-the-Hill’s hosted helpdesk software. SupportDesk was recommended to me by a colleague who had seen it demonstrated at a conference. We were searching for a new service desk software tool that had the ability to be either hosted…
First Choice Homes’ hosted helpdesk from House-on-the-HillRead More →
Contributed Articles
Payments central to digital by default agenda
Ross Macmillan, a market intelligence consultant at Allpay explains why payments are at the heart of the government’s digital economy. As the ‘digital by default’ deadline looms, the modernisation of payment and transactional platforms is being seen right across central and local government. Two of the driving forces behind the government modernising its payment platforms…
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Don’t fear the reaper: Easier rent collection with IT
As we start another new year, I would like to present you with a very old, hoary chestnut for your edification: time is money. As I said, not too much original thought required for that one. However, as we venture forth into the potential eye of the universal credit storm and the inevitable impact it…
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Software asset management – It’s time for change
The cornerstone of any software asset management (SAM) programme is good quality and up-to-date data from both inventory and procurement perspectives; this forms the basis of your effective licence position (ELP), a key milestone in any SAM programme. However, the problem is that getting to this point can be extremely time-consuming and those responsible can…
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Empowering your customers
By introducing customer self-service technology, housing providers can transform their cost structures and also meet their social, financial and digital inclusion strategies. Such systems can also significantly boost customer engagement. Robert Dent, CEO of 1st Touch, outlines how introducing effective self-service systems can also help re-focus essential resources to combat the challenges posed by welfare…
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You can’t protect yesterday
It seems that since time immemorial, the IT world has had its standard for measuring success. The much coveted ‘five nines’; the traditional promise of 99.999 per cent uptime for the business, and it is universally accepted that’s all you need to know or care about for business continuity. It covers the basics of ‘likelihood’…
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