Peter Fitzhenry, managing director of Golden Gates Housing Trust, explains how the housing provider has generated savings of over £1 million in the last 12 months in addition to other non-cashable reductions and £500,000 in reduced building capital costs by introducing new technologies and processes. As government changes necessitate cashable reductions to ensure the future…
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Contributed Articles
Let’s get digital – transforming the IT-enabled home
Kevin Alderson, sales and marketing director at Tunstall Healthcare, considers the challenges and latest thinking around digital and IP technologies. It’s an exciting time for technology as we move into the digital world, but it’s a challenge to understand what it actually means for housing providers. Technology is moving towards fully digital/IP-based systems and there…
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EMH’s top tips for putting service first
It is key for any housing provider to keep in close contact with its tenants, resolving any queries they may have, ensuring they are aware of the latest government regulations and how that affects their social and economic well-being. EMH Group take these responsibilities seriously and they are embedded into our core values. That’s why…
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Process automation at MHS Homes
MHS Homes’ head of ICT, Nick Hadley, reports on how the launch of the housing provider’s 2015-18 strategic plan highlights its ambitions to use process automation to enhance the tenant experience and make cost savings. Its key objective is to be financially fit and lean by implementing procurement practices that deliver better control and contribute…
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Dealing with welfare reform at Golden Gates
Peter Fitzhenry is managing director of Golden Gates Housing Trust. The introduction of the bedroom tax and universal credit as components of the government’s welfare reform programme, for which Warrington was a Pathfinder, was widely predicted to increase rent arrears and voids, leading to substantial losses in revenue for Golden Gates Housing Trust. The housing…
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How to be an IT ninja…
I’m not a real ninja. Let me just state that from the outset. I’d like to be, but I have a bad back, I’m from Hartlepool, and I’m not physically very agile… …Or am I (raises ninja eyebrow)? The word agile is used a lot at the moment, in different contexts and often meaning completely…
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