As the government puts more and more of its essential services online, many housing providers are recognising that tenants don’t just want access to the internet, they need it. While digital inclusion poses many challenges to housing providers, it also offers many opportunities in terms of increasing efficiency through channel shifting, improving customer service, and…
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Contributed Articles
Don’t build websites – Build digital services
Harry Metcalfe, managing director of digital services provider DXW, writes on what it takes to build a true digital service that puts users at its heart. It’s 2014, and the world is ending. The internet’s ability to transform the way society works is clear, and examples of transformational services are all around us. It’s no…
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Tangled up in technology
Comedian, author and TV & radio presenter Dominic Holland, one of the keynote speakers at our Housing Technology 2015 conference next March, shares his thoughts on the latest ‘smart’ technologies. Housing and where we live has always been a good benchmark for our place in the world – our rung on the ladder so to…
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Happy families with good case management
Managing and assigning social housing has always been a socially- and politically-charged task. BancTec’s Simon Stackhouse argues that continued money saving by housing providers, combined with new government policies and lengthy waiting times have meant an effective management system is critical to communicate with tenants. Problems with housing complaints procedures have been well noted in…
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ISO-55000 – Taking asset management into the boardroom
Karen Conneely, Group Commercial Manager, Real Asset Management, outlines the way ISO-55000 is set to change corporate attitudes to asset maintenance and explains the fundamental importance of a good computerised maintenance management system (CMMS) in delivering critical asset information and enabling process change. Maintenance managers know that proactive asset management can cut costs and improve…
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Changing behaviours with smart meters
Smart meters are the future of domestic energy management, with the UK government committing to roll them out into every UK household by 2020. Bill Bullen, managing director of smart metering energy provider Utilita Energy, believes the key to success is in educating people about the benefits gained from using a smart meter, a model…
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