Harry Metcalfe, managing director of dxw, a digital service provider to the public sector, provides an update on the latest government initiatives to provide a workable procurement framework for agile digital services. The successful development of user-focused digital services is a vital part of housing’s future. Increasingly, tenants will demand these solutions. But even if…
All change on government’s procurement frameworkRead More →
Contributed Articles
Transforming RHP’s online services
Amina Graham, executive director of corporate services at RHP, reports on how putting tenants at the heart of its new IT automation processes has had transformational benefits for both its tenants and the housing provider itself. A key part of RHP’s vision is to be one of the best service providers in the UK. We…
Transforming RHP’s online servicesRead More →
What is asset management in 2015?
Nobody currently active in the housing sector needs reminding that these are challenging times. Rarely has the sector faced such fundamental threats to its revenue stream as those posed by the advent of welfare reform and the extended right-to-buy. Housing providers are increasingly looking at other activities, some previously considered ‘non core’, to help bolster…
What is asset management in 2015?Read More →
Cutting-edge infrastructure at FCHO
First Choice Homes Oldham’s head of ICT, Stephen Repton, reports on how the housing provider embarked on a procurement exercise beginning in 2013 to replace its entire ICT infrastructure (including telephony) and re-procure infrastructure support provision to support key business transformation activities. Board approval and significant investment resulted in an eight-month project from June 2014…
Cutting-edge infrastructure at FCHORead More →
Income management 2.0 – ‘Sorry, there’s no money!’
Whatever the outcome of the 2015 general election (this was written at the end of April), it is likely that politicians of all persuasions will have little choice but to continue the squeeze on welfare spending. The knock on effect of this will be more tenants at risk of falling into rent arrears, and the…
Income management 2.0 – ‘Sorry, there’s no money!’Read More →
Income collection is everyone’s problem
Income collection needs to start as a technology challenge, with the automated elements being made to work harder so that the people element can work smarter, explains John Doyle, managing director of The Housing Contact Company. As the roller coaster of the financial year for housing providers continues its relentless cycle, most income teams find…
Income collection is everyone’s problemRead More →
