We know digital exclusion still exists, although it is steadily decreasing, with the majority of the digitally excluded aged 65+. However the argument about getting these people online is becoming less vocal, so perhaps the smart move would be to simply enable the people who support and care for those still offline to mediate digitally…
Moving from digital inclusion to digital diversificationRead More →
Contributed Articles
Free internet for tenants?
It is widely accepted that through community networking, we help individuals to connect with their communities, maximising their own potential and fuelling regeneration. Facilitating this is therefore often acknowledged as one of the duties of a social housing provider. Any digital inclusion strategy has to explore how the internet can be used to enhance community…
Free internet for tenants?Read More →
Insights into mobile with YHN
Having acknowledged a need to adapt to changing technologies in housing management, Your Homes Newcastle, an ALMO set up by Newcastle City Council to manage its council homes, launched its mobile working pilot. YHN’s Geof Ellingham, head of IT, and Karen Hedley, operational support officer, share the benefits and challenges of the pilot so far….
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Getting involved with Rental Exchange
I have been getting several telephone calls a week recently asking me about Big Issue Invest’s Rental Exchange scheme. The calls are normally from staff working in the welfare reform, money advice or the arrears collection teams, but because I have not had many calls from IT managers, we thought it would be a good…
Getting involved with Rental ExchangeRead More →
Universal credit and satellite navigation
Universal credit and satellite navigation: you might wonder what the two have in common. Generally speaking, a sat-nav gets you to where you want to go and it also gives you an estimate of your arrival time. If you stop for a coffee or get stuck in traffic, the clever little gizmo recalculates the time…
Universal credit and satellite navigationRead More →
Getting your house in order
Many housing providers are already using e-procurement technology to streamline their financial and purchasing processes to give a clear view of cash flow and organisational spend, while both purchase-to-pay (P2P) and source-to-pay (S2P) have become more accessible to housing providers as cloud computing has helped improve accessibility and lowered costs. With the introduction of universal…
Getting your house in orderRead More →