As we start another new year, I would like to present you with a very old, hoary chestnut for your edification: time is money. As I said, not too much original thought required for that one. However, as we venture forth into the potential eye of the universal credit storm and the inevitable impact it…
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Contributed Articles
Software asset management – It’s time for change
The cornerstone of any software asset management (SAM) programme is good quality and up-to-date data from both inventory and procurement perspectives; this forms the basis of your effective licence position (ELP), a key milestone in any SAM programme. However, the problem is that getting to this point can be extremely time-consuming and those responsible can…
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Empowering your customers
By introducing customer self-service technology, housing providers can transform their cost structures and also meet their social, financial and digital inclusion strategies. Such systems can also significantly boost customer engagement. Robert Dent, CEO of 1st Touch, outlines how introducing effective self-service systems can also help re-focus essential resources to combat the challenges posed by welfare…
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You can’t protect yesterday
It seems that since time immemorial, the IT world has had its standard for measuring success. The much coveted ‘five nines’; the traditional promise of 99.999 per cent uptime for the business, and it is universally accepted that’s all you need to know or care about for business continuity. It covers the basics of ‘likelihood’…
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Don’t take mobile coverage for granted
Mobile coverage is something most of us often take for granted. However, getting a mobile signal, let alone data coverage, in the middle of the countryside or in areas without much previous residential infrastructure can be difficult. Many new developments are being built on the outskirts of towns in areas without any history of residential…
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The boardroom paper chase
The quarterly board meeting may be one of the fundamental aspects of traditional corporate structures. But it has remained completely unchanged, still relying in the majority of cases on hundreds of pages of paper presented and collated up to several weeks before the meeting. But with budgetary pressures and the need for real-time problem solving,…
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