Simon Stackhouse from BancTec explains why good case management can be the key to happy families in social housing. Managing and assigning social housing has always been a socially- and politically-charged task. With continued money saving and lengthy decision-making processes, an effective case management system is critical. Injustices and failed complaints procedures within social housing…
Do you know who you spoke to before?Read More →
Contributed Articles
Shared services, shared success
Towards the end of 2010, Severnside Housing and Shropshire Housing Group created an initiative to partner on the delivery of IT services to both organisations, now known as unITe Solutions. The original intention of the initiative was to provide IT resource-sharing for skills transfer, procurement savings and value for money by having greater buying power….
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Big Data – The emergence of the enterprise data hub
Jack Norris, CMO for MapR Technologies, examines how an enterprise data hub provides an alternative to expanding data silos and spurs innovation within larger organisations. Organisations are increasingly becoming data driven. For commercial enterprises, data is effectively a competitive weapon that underpins innovation and differentiation. Data-driven companies are rapidly gaining market share and big data…
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Peaks & Plains’ new approach to arrears management
Simon Penaluna, assistant IT director at Peaks & Plains Housing Trust, explains how the housing provider has brought about a revolution in arrears management. Its in-house developed system, which won ‘Most Innovative IT System’ earlier this year at the Housing Innovation Awards, incorporates original thinking, improved performance and value for money. The fact that its…
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Will the new data protection rules expose your insecurities?
From Paul Wood, assistant director of Montal IT Consulting. A survey done by the UK Information Commissioners office in May 2013 among 506 staff who described themselves as having responsibility for Data Protection showed that not one of them could accurately describe the effect the new European legislation would have on the current Data Protection…
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Risk or no risk? – We decide
From Mandy Dunstan, head of business transformation at The Barnet Group. As part of Housing Technology’s series of articles from The Barnet Group and their IT transformation, this issue we’re looking at how the housing provider deals with risk. It’s impossible to embark on an IT transformation project of this size without factoring in risk….
Risk or no risk? – We decideRead More →