John Sant, CEO of mobile working specialist Footprint Solutions, explains how housing providers can benefit from moving their processes online to drive efficiencies, cut costs and improve tenant relationships. We are all using more services online; in the same way that you can read the newspaper or organise finances on the internet, tenants increasingly expect…
Paper cuts that won’t hurtRead More →
Contributed Articles
Istay@home with Aareon: Using technology to help the ageing population
According to the EU’s 2012 ‘Ageing’ report, it is estimated that we will see Europe’s population of people over 65 increase from 17 per cent to 30 per cent. Clearly, this will present major challenges in terms of both economic, social and health-related issues for all EU countries. This issue is also on the agenda…
Istay@home with Aareon: Using technology to help the ageing populationRead More →
FRS 102 – Are you ready?
In the November 2013 issue of Housing Technology, Karen Conneely, the group commercial manager for Real Asset Management wrote about how being ready for the new FRS 102 regulations would dictate the need for a proactive and comprehensive programme of preparation. But as the deadline grows ever nearer, are you ready? So, let’s do a…
FRS 102 – Are you ready?Read More →
Building an award-winning website at Paragon Community Housing
Paragon Community Housing Group has recently won the 2014 National Housing award for Best Digital Marketing for achievements that are centred on its new website. Hannah Elford, Paragon’s design and communications manager, explains how they are making the first steps in a digital journey. We needed to revitalise our online presence and expand our digital…
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Integrated digital strategies and digital inclusion
As the government puts more and more of its essential services online, many housing providers are recognising that tenants don’t just want access to the internet, they need it. While digital inclusion poses many challenges to housing providers, it also offers many opportunities in terms of increasing efficiency through channel shifting, improving customer service, and…
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Don’t build websites – Build digital services
Harry Metcalfe, managing director of digital services provider DXW, writes on what it takes to build a true digital service that puts users at its heart. It’s 2014, and the world is ending. The internet’s ability to transform the way society works is clear, and examples of transformational services are all around us. It’s no…
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