The most over-used term in 2023 must have been ‘AI’. It’s magic dust sprinkled over mundane software, imbuing it with superpowers. Closest to topping out the ‘peak of inflated expectations’ in Gartner’s 2023 ‘hype cycle for emerging technologies’ are generative AI and AI-augmented software engineering. As Microsoft tech expert Mat Velloso said in 2018, “If…
AI – Overhyped, unstoppable & transformationalRead More →
Contributed Articles
Actions speak louder than words – Soha Housing & Housing Insight
Housing Insight wanted to make sure its standards of service matched up to the words in its marketing materials – so it asked a customer, Soha Housing, to evaluate its experience with Housing Insight’s PanConnect self-service app. Housing Insight marketing says: Our goal is to work closely with our customers… Soha Housing’s response: We were…
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Minimising the risks of generative AI
Cyber security remains a major concern for most organisations and the rapid advancements we’ve seen in generative AI this year haven’t made the ongoing challenge of protecting assets and data any easier. The most common way that cybercriminals target housing providers is through phishing attacks. Generative AI makes it easier and faster to create convincing…
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Artificial intelligence – The dawn of a new era in UK social housing
Artificial intelligence (AI), once a subject of speculation, has become a transformative force in various industries, including the UK’s social housing sector. As the CEO of Housing Technology, I’ve been fascinated by the development of AI, from a theoretical concept to a mainstream tool. In this editorial, I want to explore the impact AI is…
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Platform Housing – Automating UC verifications with RPA
During 2023, we had an opportunity to remove a large portion of manual processing and keying from our universal credit (UC) application process. In order to streamline our claim response process, we built a solution using Microsoft Power Automate RPA to imitate the behaviours of our users. The resulting benefits included improved application response rates,…
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Digital lynchpins & successful housing M&As
Embarking on a merger is like an expedition through uncharted territory; however, the digital age has ushered in a new era where IT stands as a lynchpin for success. Let’s explore how IT transforms a merger from a complex puzzle into a seamless operation, impacting everything from transitions to strategic goals. This expedition delves beyond…
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