Why, given that paperwork is so expensive and inefficient, budgets and consequently services are being cut, and the technology to address this so clearly exists, are the majority of housing processes still reliant on pen and paper? Before explaining the reasons, I would like to provide a brief ‘tale of the possible’. At this year’s…
Why is there still so much paperwork in housing?Read More →
Contributed Articles
Delivering the right channels
A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
Delivering the right channelsRead More →
Collaborate to innovate
The relationship between a housing provider and a software provider should never be an arms-length one, explains Gavin Hitchcock, head of ICT at Futures Housing Group. At Futures Housing Group, we have reaped the benefits of an increasingly close working relationship with our software provider Orchard Information Systems. From this has come a suite of…
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Suits you, Sir
Once, social landlords used software applications that had been developed inhouse or as bespoke solutions by contracted developers. At first these systems delivered huge advances in productivity and were well regarded. However over time, they became unwieldy, difficult to maintain and, in the worst cases, impossible to develop. Lack of documentation and staff turnover could…
Suits you, SirRead More →
New housing fraud legislation – Needed or ineffective posturing?
New legislative powers have been recently introduced that will give local councils the power to make banks, building societies, utility and telecommunications companies supply them with data in order to investigate housing fraud, writes Emma Moore, a freelance writer and journalist. The Prevention of Social Housing Fraud Act aims to tighten the housing system and…
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Power to the tenants
Having seen many social housing providers strive to place their tenants’ needs at the top of their priority list when investing in new systems such as mobile workforce technology, Robert Dent, CEO of 1st Touch, looks at the latest trend that places even more power in their tenants’ hands; the introduction of tenancy self-service technology…
Power to the tenantsRead More →