Latest figures from the ONS suggest that 83 per cent of UK homes are connected to the internet; of the remaining 17 per cent, a disproportionate number of those are households in the social housing sector. We know that some of those ‘unconnected’ say that they ‘simply do not need to be online’. However, a…
Digital inclusion – Pilot of special broadband pricingRead More →
Contributed Articles
Manchester University reviews the ‘Digital by Default’ report
In the networked society and digital economy, global information flows are creating new patterns of communication and exchange, arguably rendering traditional urban patterns almost obsolete. However, the gap between the haves and the have-nots has the potential to continue to widen, both online and offline, with possible new forms of inequality emerging. Housing Technology’s ‘Digital…
Manchester University reviews the ‘Digital by Default’ reportRead More →
Journey into the ‘known’… Setting out and reaching base camp
Welcome back to part two of our journey! Since our last article, we have been busy working on the successful introduction of our new iTrent HR solution. This is a web-based system for talent management, workforce management, HR and payroll from MidlandHR, and for us it’s a significant investment, both financially and in staff resources….
Journey into the ‘known’… Setting out and reaching base campRead More →
The importance of multi-channel communications
Looking Local’s communications manager, Jane Hancer, explains how delivering multi-channel customer services is no longer a ‘nice to have’ and it’s not just for housing providers that can afford to take digital inclusion seriously. Despite the increased competition for our attention, TV viewing in the UK continues to rise, from an average of 3.7 hours…
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Omni-channel tenant engagement
Solihull Community Housing’s head of ICT, Chris Deery, explains how the housing provider is increasing its use of digital channels, in particular email and social media, to communicate and engage with its tenants. Solihull Community Housing’s research suggests that 60 per cent of our tenants have internet access, rising to 83 per cent of tenants…
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Management information for procurement
As procurement comes under increasing scrutiny, Procurement for Housing’s strategic procurement manager, Rob Peck, asks if CIOs are providing the necessary management information to drive business efficiencies. A major challenge for many CIOs is providing senior managers with the management information they need to make business decisions. This is particularly so when it comes to…
Management information for procurementRead More →