Having acknowledged a need to adapt to changing technologies in housing management, Your Homes Newcastle, an ALMO set up by Newcastle City Council to manage its council homes, launched its mobile working pilot. YHN’s Geof Ellingham, head of IT, and Karen Hedley, operational support officer, share the benefits and challenges of the pilot so far….
Insights into mobile with YHNRead More →
Contributed Articles
Getting involved with Rental Exchange
I have been getting several telephone calls a week recently asking me about Big Issue Invest’s Rental Exchange scheme. The calls are normally from staff working in the welfare reform, money advice or the arrears collection teams, but because I have not had many calls from IT managers, we thought it would be a good…
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Universal credit and satellite navigation
Universal credit and satellite navigation: you might wonder what the two have in common. Generally speaking, a sat-nav gets you to where you want to go and it also gives you an estimate of your arrival time. If you stop for a coffee or get stuck in traffic, the clever little gizmo recalculates the time…
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Getting your house in order
Many housing providers are already using e-procurement technology to streamline their financial and purchasing processes to give a clear view of cash flow and organisational spend, while both purchase-to-pay (P2P) and source-to-pay (S2P) have become more accessible to housing providers as cloud computing has helped improve accessibility and lowered costs. With the introduction of universal…
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Why is there still so much paperwork in housing?
Why, given that paperwork is so expensive and inefficient, budgets and consequently services are being cut, and the technology to address this so clearly exists, are the majority of housing processes still reliant on pen and paper? Before explaining the reasons, I would like to provide a brief ‘tale of the possible’. At this year’s…
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Delivering the right channels
A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
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