Helena Partnerships’ executive director for business transformation, Liz Haworth, explains how a multi-channel approach is used to engage with tenants about welfare reform. Welfare reform continues to be the biggest challenge affecting our tenants and our business, and since 2012 Helena has been running a robust communications campaign to help over 3,000 tenants to prepare…
Integrated communications for welfare reformRead More →
Contributed Articles
Big data in housing
Data collection has been a general practice for most companies ever since the first customers agreed to pass on their names and addresses with a purchase. This information was then stored in a database and used primarily to keep track of operations or forecast needs. Today, both the sources and volume of the data collected…
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Big data – Time to pool our resources?
It’s time the housing sector raised its game on data, creating its own shared big data resource, pooling data resources from across the sector for shared insights, data-led innovation and the development of new tools. But it shouldn’t stop at existing sources of data, and if we’re going to make the most if it, we…
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Generating insight through big data… And how polyglot persistence can help
MapR’s chief data engineer, Michael Hausenblas, looks at how organisations approach the task of generating insights and how emerging technologies can break the notion of one-hat-fits-all relational databases. Do the following examples sound familiar? You set off in your car to the airport to catch a flight and run into road works on the motorway…
Generating insight through big data… And how polyglot persistence can helpRead More →
Futures Housing and Orchard – Conversations on customers’ terms
A project to harness the power of text messaging to engage better with residents has resulted in a housing group partnering with a software provider on a bespoke solution. Gavin Hitchcock, head of ICT at East Midlands-based Futures Housing Group explains how they did it. Channel shift is a hot topic for housing providers. Moving…
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Unlocking the power in resident databases
Tenant profiling, communications, preferences and participation is a recurring theme for many housing associations, RSLs and ALMOs. With vast amounts of valuable information in housing providers’ computer systems, harnessing the power that is contained within resident databases is key to the successful implementation and reporting of many of the wider housing initiatives being implemented today….
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