A quick canter around the internet at the moment will tell you all you need to know about universal credit: It will start in October 2013; It replaces Jobseekers Allowance, Employment Support Allowance, Income Support, Child Tax Credit, Working Tax Credit and Housing Benefit; A pilot will run in four areas [at the time of…
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Contributed Articles
Customer service and rental diversification
There is a growing clamour in the UK for more provision of rented property, whether provided as social housing or private rented accommodation, and the emerging mantra is that it should be accompanied by a ‘high-quality management regime’. The high-quality criterion is emphasised in the recently launched £200m ‘build to rent’ fund, while at the…
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Through the looking glass – Data, transparency and housing
Every minute of every day, we generate immense, astonishing amounts of data. We send more than 204 million emails, share in excess of 100,000 Tweets and download over 47,000 applications every sixty seconds. The world’s information is doubling every year. Big data is a huge issue, and it’s shaping social and economic change. There are…
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Thrive Homes wins top marks for customer service
Thrive Homes’ resources director, Philip Day, explained to Housing Technology how the Hertfordshire-based housing provider has been awarded the Contact Centre Accreditation by customer service and contact centre experts Mpathy Plus. Our head office in Watford has seven customer service staff dealing with around 1,200 phone calls per week, with 81 per cent of calls…
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Smoke, mirrors and social media
Adoption of social media communications among housing providers across the UK is poor. A poll carried out by the Guardian Social Enterprise Network revealed that 84 per cent think that an overly-cautious approach to social media is actually holding the sector back. Don’t get me wrong, that figure could so easily also relate to other…
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Is your business social?
Is your organisation embracing digital service delivery and the benefits on offer from a business model that is open, transparent and collaborative? This article builds on my presentation at the Housing Technology 2013 conference in February, titled ‘Social business: the role of technology as an enabler to drive business transformation’, and looks at the IT…
Is your business social?Read More →