Yorkshire Housing’s head of neighbourhoods, Nadhia Khan explains the results of staff working in a mobile way in neighbourhoods and what they have learned along the way. Neighbourhood operating model principles In 2012, we set up a customer service programme to create a new customer service centre in Leeds, review service processes and implement a…
Transforming neighbourhood mobile working at Yorkshire HousingRead More →
Contributed Articles
Journey into the ‘known’… Collaborating towards a common goal
Welcome back to part three of our journey! One of Barnet Group’s key business values is ‘one team’ and we encourage our people to work together towards a common goal. It can be difficult to promote this to staff against a corporate background that is constantly shifting, and in our case, transforming the business. Ensuring…
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Grand designs – Is your house in order for FRS 102?
The imminent introduction of new financial reporting standards is likely to have a major impact on the housing sector. Managing the transition from SORP 2010 towards the inclusion of the international standards of FRS 102 will not be without its challenges. However, as has been the case with previous shifts in accounting requirements, the process…
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Prioritising business intelligence in housing
The July edition of Housing Technology carried several articles exploring how large data sets are creating new opportunities based on the capacity to mine that information. Several important points emerged. First, the social housing sector is facing major challenges as new legislation creates a new financial landscape; second, housing providers collect large amounts of data…
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Digital inclusion – Pilot of special broadband pricing
Latest figures from the ONS suggest that 83 per cent of UK homes are connected to the internet; of the remaining 17 per cent, a disproportionate number of those are households in the social housing sector. We know that some of those ‘unconnected’ say that they ‘simply do not need to be online’. However, a…
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Manchester University reviews the ‘Digital by Default’ report
In the networked society and digital economy, global information flows are creating new patterns of communication and exchange, arguably rendering traditional urban patterns almost obsolete. However, the gap between the haves and the have-nots has the potential to continue to widen, both online and offline, with possible new forms of inequality emerging. Housing Technology’s ‘Digital…
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