Every minute of every day, we generate immense, astonishing amounts of data. We send more than 204 million emails, share in excess of 100,000 Tweets and download over 47,000 applications every sixty seconds. The world’s information is doubling every year. Big data is a huge issue, and it’s shaping social and economic change. There are…
Through the looking glass – Data, transparency and housingRead More →
Contributed Articles
Thrive Homes wins top marks for customer service
Thrive Homes’ resources director, Philip Day, explained to Housing Technology how the Hertfordshire-based housing provider has been awarded the Contact Centre Accreditation by customer service and contact centre experts Mpathy Plus. Our head office in Watford has seven customer service staff dealing with around 1,200 phone calls per week, with 81 per cent of calls…
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Smoke, mirrors and social media
Adoption of social media communications among housing providers across the UK is poor. A poll carried out by the Guardian Social Enterprise Network revealed that 84 per cent think that an overly-cautious approach to social media is actually holding the sector back. Don’t get me wrong, that figure could so easily also relate to other…
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Is your business social?
Is your organisation embracing digital service delivery and the benefits on offer from a business model that is open, transparent and collaborative? This article builds on my presentation at the Housing Technology 2013 conference in February, titled ‘Social business: the role of technology as an enabler to drive business transformation’, and looks at the IT…
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Business alignment and performance
Sir Clive Woodward OBE, Rugby World Cup Winner and Team GB’s Director of Sport for the London Olympics, gave the keynote address at this year’s Housing Technology conference last month. He revolutionised the way rugby was coached and played, and he is famous for his grave attention to detail and for planning the personal development…
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Buying ‘jam jar’ banking technology
Registered providers needn’t reinvent the wheel. There are a number of products and services already on the market that can help tenants to budget and promote rents getting paid on time. Housing Technology asked David Hall, a senior associate at Anthony Collins Solicitors, to examine what to ask for from a financial services provider tender…
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