The Audit Commission estimated the level of tenancy fraud as involving 50,000 properties in 2009, while official figures from the National Fraud Authority suggest that it costs the public purse £900 million a year, but fraud analysts believe the figure may be even higher. The topic of housing fraud is extremely high profile at the…
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Contributed Articles
Eliminating knowledge decay in call centres
In a recent SKS survey, we found that nearly half of all call centre managers admitted customer satisfaction levels of less than 40 per cent, and our research suggests that the reason why customers are so dissatisfied can ultimately be traced back to the phenomenon we term ‘knowledge decay’. The knowledge which we refer to…
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IT decisions – Putting the cart before the horse
The task of selecting the most appropriate software for the business is now decades old. Yet, as a supplier, we still see a very wide range of approaches to this very important investment decision. I am keen to see potential customers doing a really good job of selecting software – especially if we are in…
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Datacentre services – Buy cheap, buy twice
Keeping the large volumes of confidential data held about their tenants and communities safe creates a huge headache for most housing providers. There are two major factors affecting the secure storage and management of housing providers’ data – the sheer amount of it and the pressure on costs. According to a recent article in The…
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Next-generation workspaces – virtual desktops & rich media services
There are many virtualisation terms today, such as VDI (virtualised desktop infrastructure), hosted virtual desktop (Gartner) and centralised virtualised desktop (IDC) – these solutions have been available for a while, although with some setbacks and nuances. Today, VDI is a very competitive and functional infrastructure and one that should be considered in all IT strategies….
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Protecting lone workers & driving up business efficiencies
Amid a climate of cuts, Jim Irving, CEO of Guardian24, considers how lone worker technology is not only helping to keep staff safe, but is also helping to increase efficiencies in other areas. In the current climate of cuts and efficiency savings, housing providers are frequently expected to do more in terms of results, with…
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