A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
Tenant satisfaction measures – Get more compliments & fewer complaintsRead More →
Contributed Articles
DQ for smarter decisions
Sort and structure your data, and patterns soon emerge. How you then choose to interpret those patterns can be the difference between profit and loss, taking or missing an opportunity or, on a more human scale, giving a vulnerable family somewhere safe and warm to live. As the volume and variety of data generated by…
DQ for smarter decisionsRead More →
Cybersecurity – Why your CEO should be worried
I am sure we all remember when public-sector organisations like housing providers held the view that they would never be subject to a cybersecurity attack, with us all assuming that those risks were reserved for financial and private-sector organisations with billion-pound turnovers. After all, of what value was the information held by public-sector organisations; it…
Cybersecurity – Why your CEO should be worriedRead More →
Empowering the tenant experience
Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
Empowering the tenant experienceRead More →
Transitioning to digital housing services
Kevin McSorley, head of Radius Connect 24 at Radius Housing, tells us about approaching technology within housing services to support tenants and his hopes for the digital future. Radius Housing, in association with Tunstall Healthcare, provides housing, care and support to over 33,000 homes and manages 12,500 properties across Northern Ireland. We employ over 1,000…
Transitioning to digital housing servicesRead More →
IntoZetta’s annual ‘data in housing’ survey results… part two
The second part of IntoZetta’s annual ‘Data in Housing’ review features a deeper dive into the challenges faced by housing providers across the UK. If you missed the first part, please see the May 2023 edition of Housing Technology. Part two begins with the ‘million-dollar question’ – what are housing providers’ biggest data challenges? The…
IntoZetta’s annual ‘data in housing’ survey results… part twoRead More →