A housing association’s web site should be central to its communications strategy. It provides a tool for communications and transactions, as well as a ‘shop window’ for the organisation. It is therefore crucial that housing providers follow best practice when designing and developing their web sites. An approach that reflects, re-evaluates and responds to excellent…
Web content management in housingRead More →
Contributed Articles
Simplifying unified communications
The convergence of voice, video and data applications has been around for more than a decade. These days, terms such as VoIP (voice-over IP) and IP telephony are common and often over-used descriptions which do little to actually explain the benefits of an integrated, unified communications approach. The aim of this article, and those that…
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IPTV – the future of public service delivery?
By 2012 the whole of the UK will have to be ready for the digital switchover. Ensuring that residents living in multi-tenant units can continue to watch basic television may be an expensive and unbudgeted undertaking for housing associations and local authorities, and there is often little choice but to upgrade the existing cable infrastructures….
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Taking private lessons
Housing Technology asked Andrew Coaton to highlight some of the IT project delivery differences between the public and private sector. Andrew Coaton has not only been closely involved with IT in housing for 15 years but he has also spent over five years contracted to large private-sector organisations, such as Barclays, Dixons Group and Capital…
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Managing IT through mergers
In the past few years there has been a significant increase in mergers and acquisitions between housing organisations, each of which requires major infrastructure and personnel changes. As a result, software and IT service providers have had to mirror these changes in order to accommodate the changing organisational needs of their customers. At the moment,…
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How good is your performance?
Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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