Few weeks go by without another new software solution aimed at solving an age-old problem faced by private and public sector organisations alike: namely, how to make policies and procedures easily available to all staff and how to keep them up to date. But against the backdrop of spending cuts and uncertainty over further financial…
Housing intranets and extranets – simple, fresh & clearRead More →
Contributed Articles
Delivering performance management
Paul Rowley, head of information services and performance at Havebury Housing Partnership, explains the implementation of performance management software and its impact on the organisation. Historically, the production of our quarterly performance reports was very labour-intensive due to the data collection methods involved, with the data typically out of date before the report was even…
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IT rental – Is it right for you?
Joanna Sedley-Burke, business development director at Sovereign Business Integration, considers how an IT rental model could help housing providers cut costs. Are housing providers wasting valuable capital resources on purchasing IT equipment? In light of the government’s recent housing budget cuts and the pressure on cost-savings across all public sector organisations, it is increasingly important…
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Securing your future through technology
Necessity is the mother of invention, never more so than when the government of the day presents you with budget cuts of 25 per cent or more. Accustomed to regarding their ICT systems as tiresome obligations that soak up money, housing providers need to start thinking of these systems as weapons in their survival armoury…
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The Wisdom of Clouds
Stefan Haase from Intechnology explains how a virtual hosting service provides access to cloud-based virtual servers and can transform IT provision within the housing sector. With virtualisation now firmly established on the IT agenda, the focus is very much on how fast and how far the enterprise will push the technology. Conversely, it’s important to…
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Streamlining Processes & Improving Service Effectiveness
There is continued pressure for housing providers to be more responsive in handling calls from their residents within the confines of limited budgets. It is therefore not surprising that efficiency and effectiveness are two words you always hear when speaking to contact centre managers. Peter Graddon, a director of Omfax Systems, discusses how to improve…
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