Most major IT system failures are preventable – proactive monitoring can detect the early warnings, allowing remedial action to be taken before disaster strikes. IT support companies have traditionally set different service-level expectations for different customers, usually under a break-fix model, selling time in advance of the customer’s requirements. Meanwhile, the customer continues to carry…
Prevention beats the cureRead More →
Contributed Articles
A predictable performance
In recent years, we have seen an exponential increase in the amount of data that organisations capture and store. Most organisations typically hold ‘structured data’ – information that is ordered and arranged by categories such as age, gender, etc – which is generally used simply to retrieve specific information rapidly, or to produce historical reports….
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Less is more
Housing organisations are complex and both their internal and external environments are evolving, which can lead to complicated problems. No one can deny that housing providers rely heavily on their IT systems to pursue their number-one goal of delivering excellent customer service. But IT managers are often frustrated by the number of different systems needed…
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Front-line views on mobile working
We know that mobilising your workforce is a good way to drive efficiencies and capture key performance data in real time, all of which are good for your management team. But what is the effect on the workforce itself? How will your operatives react to leaving their paperwork behind and cutting down on their trips…
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Wanted: Innovative leaders
With the intense demand for UK housing, the challenge facing the Government to deliver its strategy for increasing the provision of housing has never been greater. Latest assessments conclude that as a result of reservations on new homes falling by up to 50 per cent compared with last year, 20,000 of the 45,000 flats and…
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Making shared services work
Elmbridge Housing Trust and Richmond upon Thames Churches Housing Trust, operating as Paragon Community Housing Group, have benefited significantly from implementing a shared services approach to IT, including an estimated joint saving of £330,000 per year. Of course, as with any partnership, there are challenges, for example, cultural differences and the decision about which ICT…
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