Michael Newey is group chief executive of Broadland Housing Association which provides 4500 homes across Norfolk and Suffolk, and recently acquired training and employment services charity Meridian East. I joined Broadland as chief executive in 2003. The IT infrastructure I inherited was rather chaotic with a diverse mixture of hardware, operating systems and applications so…
Taking a broad viewRead More →
Contributed Articles
The rising bar of customer service
This month’s article on ‘simplifying unified communications’ is the second of five, looking at how collaborative technologies can be used as part of an ongoing business strategy to support key goals shared by management teams across the housing sector. In this article, the focus is on how the modern IP-enabled contact centre can improve human…
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Web content management in housing
A housing association’s web site should be central to its communications strategy. It provides a tool for communications and transactions, as well as a ‘shop window’ for the organisation. It is therefore crucial that housing providers follow best practice when designing and developing their web sites. An approach that reflects, re-evaluates and responds to excellent…
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Simplifying unified communications
The convergence of voice, video and data applications has been around for more than a decade. These days, terms such as VoIP (voice-over IP) and IP telephony are common and often over-used descriptions which do little to actually explain the benefits of an integrated, unified communications approach. The aim of this article, and those that…
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IPTV – the future of public service delivery?
By 2012 the whole of the UK will have to be ready for the digital switchover. Ensuring that residents living in multi-tenant units can continue to watch basic television may be an expensive and unbudgeted undertaking for housing associations and local authorities, and there is often little choice but to upgrade the existing cable infrastructures….
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Taking private lessons
Housing Technology asked Andrew Coaton to highlight some of the IT project delivery differences between the public and private sector. Andrew Coaton has not only been closely involved with IT in housing for 15 years but he has also spent over five years contracted to large private-sector organisations, such as Barclays, Dixons Group and Capital…
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