New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
Taking complaints seriouslyRead More →
Contributed Articles
Digital assistance and digital adoption
Wherever you are on your digital transformation journey, you’ve probably spent a lot of money on digital solutions across your housing organisation, or plan to do so; housing management, asset management, customer service, repairs and maintenance… the list goes on. But how do you know you’re getting the most from your investments, and are you…
Digital assistance and digital adoptionRead More →
LHP’s revolutionary IT support services
Lincolnshire Housing Partnership (LHP) is redefining the future of our support services across the organisation. With the unveiling of our Halo service hub, we’re not just addressing the immediate needs of our stakeholders but also laying the foundation for a more integrated, efficient and user-centric IT future. In today’s agile world, IT support needs to…
LHP’s revolutionary IT support servicesRead More →
Strengthen your security against ransomware
Although the cyber threats affecting housing providers are no different to most other organisations, the consequences of a successful cyberattack on a social housing organisation are different. During and after a major incident, most organisations worry about protecting their brand’s reputation, trying to continue running services and minimising the damage caused by any data losses….
Strengthen your security against ransomwareRead More →
Connectivity – Finding the right solutions for your ecosystem
As a housing provider, you rely on your technology to work efficiently and deliver the best outcomes for your residents. But with so many options available, how do you find what will suit your organisation best? It starts with understanding how you currently operate, what’s working now, what your goals are by focusing on the…
Connectivity – Finding the right solutions for your ecosystemRead More →
Hull City Council’s fire safety & compliance with Aico
Hull City Council (HCC) is rolling out Aico’s Ei1000G gateway across its portfolio of 24,000 properties to improve compliance while creating safer homes for residents. As a landlord, gaining access to properties once they have been let is a challenge. Gas teams experience the best access rates due to the testing being enforceable, while electrical…
Hull City Council’s fire safety & compliance with AicoRead More →
