Data completeness is often overlooked in the realm of the six data quality dimensions (accuracy, completeness, consistency, timeliness, validity and uniqueness), a good example being tenant engagement within social housing. While housing providers express a desire to increase tenant participation rates, promote inclusivity and diversity, and empower tenants in the design and delivery of services,…
The data black hole of tenant engagementRead More →
Contributed Articles
Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
Raising the roof – The hot topics in housingRead More →
Delivering successful change
How do you and your organisation describe your change programmes? Organisations tend to use different terminologies when communicating change internally and externally; ‘we’re transforming’, ‘we’re improving’, ‘we’re evolving’, and ‘we’re innovating’ are all phrases we hear a lot. Is each of these terms equal? On the one hand, they are because the actual words used…
Delivering successful changeRead More →
Defining the ‘social’ in ESG
Social impact is an essential part of ESG, itself becoming more central to the mission of housing providers. While for the ‘G’ and ‘E’ there are clear regulations, the ‘S’ requires dialogue with the public. The need for public engagement varies between the different elements of ESG. Governance (G) is highly regulated, and the environmental…
Defining the ‘social’ in ESGRead More →
Risk management and housing data
There is too much talk about threads, whether golden, process or data, in housing today and not enough conversations around how guidance is simply a signpost to make things easier and simpler for people to make their own decisions around critical areas such as risk management. ‘Let’s tether that horse to that post’ Interpretations around…
Risk management and housing dataRead More →
Data archaeology
In the famous archaeological digs of our time, the spotlight is often stolen by the dramatic discoveries; the glinting treasures of Tutankhamun’s tomb, the haunting terracotta warriors of Xi’an or the intricate frescoes of Pompeii. But ask any seasoned archaeologist and they’ll tell you that the true value of their work lies not in unearthing…
Data archaeologyRead More →