As cybersecurity threats continue to evolve and become more sophisticated, you may have heard more and more about XDR (extended detection & response) as a cybersecurity solution. But it can be difficult to pin down exactly what XDR does and why it’s such a powerful tool for housing providers to use, particularly alongside a managed…
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Contributed Articles
Designing your future delivery approach
While change and transformation continue to drive business decision-making, ICT is still sometimes viewed as a ‘break-fix’ responsive service whose function is to simply keep the lights on; it’s only when things start to go wrong that people sit up and listen. It’s therefore important to be on the front foot and be thinking towards…
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A proactive approach to today’s cyber threats
Many housing providers have embraced rapid digital transformation yet their progress towards cybersecurity maturity hasn’t progressed at the same pace. What can we learn from those whose approaches to cybersecurity are more developed? Over the years, many of you will have focused on getting the essential elements of your cybersecurity right, including implementing multi-factor authentication…
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The road to responsible AI
Love it or loathe it, AI is here to stay. Fast becoming more mainstream than science fiction, AI has shifted from being ‘nice to have’ to a business requirement that can drive efficiencies and bring new levels of personalisation to customer service. As a result, the debate around its ethical usage is set to intensify….
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Diversifying your housing operations
Many housing providers want to increase their income from non-traditional sources, resulting in an increasingly diverse set of operations. They are consequently taking on new responsibilities and expanding on their traditional remits, from providing social services to partnering with commercial enterprises. Based on our experience, here are the three greatest barriers to success when housing…
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AI-powered predictions for fire safety
Fire and rescue teams know that many fires don’t just happen. They are instead due to patterns of human behaviour which, if identified in the first instance, could have seen interventions planned and the fires, some of which result in fatalities, could have been prevented from even happening. There has never been more pressure on…
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