Social housing is an important component of public infrastructure, providing housing to those who may not otherwise be able to afford it. However, managing social housing can be a complex task, requiring a large amount of administrative work and coordination. In recent years, there has been an increasing interest in using technology to streamline and…
ChatGPT in housingRead More →
Contributed Articles
AI and housing communications
Huge strides have been made in AI over the past few years, most recently by the advent of ChatGPT and Bard. With AI technology now accessible to the masses, everyone with the internet can now interact with chatbots, ushering in a new era of automation and human-bot collaboration. For housing providers, the way in which…
AI and housing communicationsRead More →
Business automation and ‘can do’ innovation
I’ve had the privilege of witnessing at first-hand the incredible changes that have swept through the social housing sector during the past 15-20 years, as our company has grown to become the largest IT and business news and information service for this vital sector. I’d like to share my thoughts on the role of business…
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Tackling assets and income with AI
Housing providers’ challenges can be broadly split into two areas – those relating to assets and those relating to income. Let’s consider the income side of things first. Income and arrears management has always been difficult, with the economic pressures felt by tenants contributing to the growing arrears and the increasing number of tenants struggling…
Tackling assets and income with AIRead More →
Prioritising tenant welfare
The widely-reported Rochdale Boroughwide Housing (RBH) inquest last year highlighted the potentially devastating impact when tenant care is neglected. After the inquest, the Social Housing Regulator issued an order in December 2022 requiring all housing providers with more than 1,000 households to publish their damp and mould inspections for each property. They were also required…
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Seven steps to data maturity
Data underpins every part of an organisation. That makes it hard to manage and improve but powerful if you get it right. Data science and technology give us tremendous new ways of understanding and managing information about people, assets and services, yet many housing providers struggle to realise the full benefits of their investments in…
Seven steps to data maturityRead More →