As the Social Housing Regulation Act 2023 becomes law, the way housing providers understand, communicate with and listen to tenants is under the spotlight. Six years after the Grenfell tragedy and three years after the Social Housing Whitepaper, housing providers must demonstrate to the regulator that tenants’ voices are heard and acted on. What can…
Are you there? Regulatory scrutiny & tenant dataRead More →
Contributed Articles
Combating mould – Linking ‘feet on the ground’ with IT
Black mould is nothing new to housing providers and local authorities, but rises in the cost of living and high energy costs over the past year have seen its damage to homes and the accompanying health hazards skyrocket. A UK government report, ‘Damp and mould in social housing: initial findings’, published earlier this year stated…
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From contract to go-live – Key success factors
For a housing provider who has awarded a contract to a new supplier, embarking on a new project is like a perfect honeymoon where everything seems wonderfully rosy. But so many projects end up not delivering the goods, being late and/or going over budget, leaving users irate and the project team needing therapy. How can…
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Tenant satisfaction measures – Get more compliments & fewer complaints
A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
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DQ for smarter decisions
Sort and structure your data, and patterns soon emerge. How you then choose to interpret those patterns can be the difference between profit and loss, taking or missing an opportunity or, on a more human scale, giving a vulnerable family somewhere safe and warm to live. As the volume and variety of data generated by…
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Cybersecurity – Why your CEO should be worried
I am sure we all remember when public-sector organisations like housing providers held the view that they would never be subject to a cybersecurity attack, with us all assuming that those risks were reserved for financial and private-sector organisations with billion-pound turnovers. After all, of what value was the information held by public-sector organisations; it…
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