The ability to capture, analyse and make decisions based on ever-growing amounts of data can transform how housing providers manage their portfolios; that’s why we’ve seen such a spike in demand for ‘proptech’ in recent years. Take a common issue such as damp and mould; according to the charity Shelter, poor housing harms the health…
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Contributed Articles
IntoZetta’s annual ‘data in housing’ survey results… part three
Welcome back to the third part of the IntoZetta ‘Data in Housing Survey 2023’. If you missed parts one or two, please check out the May 2023 and July 2023 editions of Housing Technology. In part two, we explored the potential barriers to implementing better data management. The answers in that section revealed an interesting…
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Picking up the pieces – The changing role of housing providers
The world of social housing is changing. The cost-of-living crisis, shortage of affordable housing, worsening mental health and overstretched public services have all contributed to a shift in the role of housing providers’ customer service teams. With one in five people in the UK in poverty, according to the Government’s 2021/2022 ‘Households below average income’…
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Step-by-step audit preparations
Preparing for an audit can be daunting but it doesn’t need to be. This article provides real-life examples and best practices for when preparing for an audit. In particular, we’ll focus on a scenario where you’ve just finished your last scheduled ISO 27001 audit (the following tips can also be applied to many other standards)…
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Data quality and self-service portals
Customer portals are evolving to support the fact that social housing is on a trajectory of rapid change, driven by greater regulatory scrutiny and a desire to deliver better social value. The new breed of portals automates data-quality improvements, thus improving services, reducing inefficiencies, liberating staff and supporting compliance. Housing providers are expected to not…
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A mobile-first approach to resident fire safety
FireAngel’s software product manager, Jaison Mathai, explores why housing providers should consider adopting a mobile-first approach to not only increase productivity for alarm installers but to also empower residents to take control of their fire risks. Adopting a mobile-first approach in housing through the use of apps can give tenants a more convenient and engaging…
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