Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
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Contributed Articles
Transitioning to digital housing services
Kevin McSorley, head of Radius Connect 24 at Radius Housing, tells us about approaching technology within housing services to support tenants and his hopes for the digital future. Radius Housing, in association with Tunstall Healthcare, provides housing, care and support to over 33,000 homes and manages 12,500 properties across Northern Ireland. We employ over 1,000…
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IntoZetta’s annual ‘data in housing’ survey results… part two
The second part of IntoZetta’s annual ‘Data in Housing’ review features a deeper dive into the challenges faced by housing providers across the UK. If you missed the first part, please see the May 2023 edition of Housing Technology. Part two begins with the ‘million-dollar question’ – what are housing providers’ biggest data challenges? The…
IntoZetta’s annual ‘data in housing’ survey results… part twoRead More →
Reforming social lettings
If you needed social housing for your family, what’s the first thing you would do to find a home? Many people would look up their council website as a starting point, only to discover that their council doesn’t have an online registration form. Instead, housing applicants are often directed to collect a paper form from…
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Better connectivity for better value
Keeping an open mind as a technology supplier to social housing is critical. There are so many different business processes, supported by technology, that need to be carefully managed to deliver the best possible outcomes for housing staff and residents. Understanding the nuances Each housing provider has nuances that are reflected in their approaches to…
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Is your data an asset or a risk?
We’re encouraged to treat data as an asset, so why does it so often end up posing a risk to organisations? The volume of data worldwide is growing exponentially, yet it’s estimated that only 10 per cent is unique data while the remainder is replicated information. Although this might not be quite true of your…
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