Rent collection and supporting tenants in financial difficulty has barely changed during the past two decades. Despite advances in technology and data analysis, teams are still being held back by manual, inefficient methods of working. And as the number of homes managed by housing providers increases, the problems are becoming even more evident. With the…
Moving on from a ‘human approach’ to business intelligenceRead More →
Contributed Articles
Assess your Microsoft environment to target security risks
The housing sector is a tempting target for cyber criminals. With an estimated 2.4 million homes under management in the UK, we know that housing providers hold a wealth of confidential and sensitive data of the sort that is stolen in droves every year, such as phone numbers, bank details, addresses and other personally-identifiable information…
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AI-powered housing?
With almost 30 years’ experience in social housing sector under my belt, I’m constantly driven to uncover innovative ways to improve the lives of tenants and optimise housing providers’ operations. I recently came across something that truly captured my interest – a ground-breaking chatbot called ChatGPT which has immense potential to transform our sector. You’re…
AI-powered housing?Read More →
Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Smart tech at Yorkshire Housing’s offices
Six months ago, we opened our new 10,000sq ft workspace in the ‘climate and innovation’ district of Leeds after selling our old 40,000sq ft office block. Our new hub (The Place) isn’t your typical workspace. It’s Yorkshire’s first zero-carbon office building designed and built just next door by Citu. It’s made using a highly-insulated timber…
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A smart approach to future-proofing homes
How can quick wins, not quick fixes, support housing providers’ long-term digital transformation strategies? The government has announced plans to pass the Social Housing (Regulation) bill by this summer. The intention of the legislation is to reform the housing sector in order to protect tenants’ lives, in part by compelling housing providers to address problems…
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