The screw has been turning on social housing providers and local authorities, as wave after wave of challenges have piled on the pressure; historical funding issues were exacerbated by the pandemic, with the ensuing cost-of-living crisis adding to the problems. The reality is organisations are having to do far more with less in a bid…
IT automation, behavioural science & staff retentionRead More →
Contributed Articles
Red Kite’s digital transformation
Since Red Kite Community Housing was formed in 2011, we’ve consistently adopted innovative ways of working, with the intention of providing great homes and delivering excellent services to our tenants. In 2018 we formed a new company, Twenty11, which provides a fresh way of letting and managing homes through digital tenancies and flexible rents. Like…
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Maximising the potential of Microsoft Dataverse and Power Apps
Microsoft Dataverse and Power Apps have emerged as powerful tools to help revolutionise the way housing providers operate, from managing tenant data to improving communications and service delivery. Let’s delve into how housing providers can harness the full potential of Dataverse and Power Apps to achieve their goals and serve their communities more effectively. What…
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Is digital transformation a misnomer?
Fact: 99.5 per cent of instances of the term ‘digital transformation’ are misnomers (source: me). Don’t get me wrong; digital transformation is a very good thing, it’s just very hard to do. It requires people to change and the more senior they are, the harder it is. Joke: the first thing to do in any…
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IntoZetta’s annual ‘data in housing’ survey results… final instalment
Welcome to the final instalment of our review of IntoZetta’s ‘Data in Housing Survey 2023’. If you missed the earlier articles, please see the last three editions of Housing Technology (available online). In part three, we saw respondents identify that, while they had a good idea of how data was being created, used and stored,…
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RBKC moves to Capita One Housing
Capita has been a trusted partner of ours for over 20 years, and we’ve continued that relationship with Capita to upgrade our housing technology, introducing a single cloud-based system that is transforming our business processes and customer service. End-to-end HMS Before our migration, we were using two highly-customised housing systems. To better manage our property…
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