Housing providers are increasingly embracing AI to address critical challenges and improve their tenants’ experience. With its wide-ranging applications, AI has the potential to revolutionise property management, streamline tenant communications and enhance decision-making, making both the lives of tenants and housing providers’ operations easier, faster and more efficient. Experience orchestration ‘Experience orchestration’ plays a pivotal…
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Contributed Articles
Fife Council’s connected homes with Aico
Fife Council is exploring a solution to monitor housing quality for all residents in its 32,000 properties. To reach this goal, the council has started a 12-month pilot project as part of its ‘Housing Plus’ programme, with Aico’s HomeLink Connected Home solution installed in 90 properties spanning a range of building types. The pilot project’s…
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Housing repairs… Why technology is only part of the answer
Let’s not get distracted by shiny new bits of technology while ignoring the fundamentals of what we need to build. New technology has brought both opportunities and challenges to housing services (including repairs), promising greater efficiencies once they’re in place but requiring patience, investment and cultural shifts to make sure we adopt the right tools…
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IntoZetta’s annual ‘data In housing’ survey results
Back by popular demand… Following the success of last year’s inaugural survey, this year’s Data in Housing has seen an amazing doubling of the recipients taking part. In 2022, we reported across four issues of Housing Technology on how leaders in housing data viewed the pressing issues facing our sector. As well as providing the…
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Understanding extended detection & response
As cybersecurity threats continue to evolve and become more sophisticated, you may have heard more and more about XDR (extended detection & response) as a cybersecurity solution. But it can be difficult to pin down exactly what XDR does and why it’s such a powerful tool for housing providers to use, particularly alongside a managed…
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Designing your future delivery approach
While change and transformation continue to drive business decision-making, ICT is still sometimes viewed as a ‘break-fix’ responsive service whose function is to simply keep the lights on; it’s only when things start to go wrong that people sit up and listen. It’s therefore important to be on the front foot and be thinking towards…
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