Like many industries with roots in the public sector, who have historical data going back to the previous century, housing providers often find themselves struggling to maintain consistency across the range of data required for their day-to-day operations. In some instances, housing management systems have grown organically over time and will be surrounded by ancillary…
Common problems with data migrationRead More →
Contributed Articles
Four ways BI can improve tenant services
The housing sector is on the cusp of something big. For years, housing providers have been collecting data. Data on the structure of properties, the nature and frequency of repairs and data on rental payments, and although this data has been very useful, until now it has done little more than tell a housing provider…
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Smartline – Cornwall’s digital test-bed
For six years, the Smartline project has been researching how digital technology can help people live healthier, happier lives. Sensors in 300 social housing properties in Cornwall have been monitoring environmental conditions inside homes, while surveys and questionnaires with customers have been building a richer picture of their lives. The project is funded by the…
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From mould to metrics with RBH & Socitm Advisory
When used well, data provides a single version of the truth regarding an organisation and its customers. Following the death of Awaab Ishak who died in 2020 aged two in a home his parents rented from Rochdale Boroughwide Housing (RBH), questions have been asked about the data housing providers hold on their tenants and whether…
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Digital-first, self-service and 360° views
The challenges housing providers are dealing with today provide a real impetus for becoming more technology-driven. The Regulator of Social Housing (RSH) is bringing in more active consumer regulation next April (with quality of housing a key focus), yet a report from the regulator last autumn highlighted a number of risks for housing providers’ compliance….
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Overcoming digital self-service mistakes
As a supplier of digital self-service solutions, Active Housing has partnered with housing providers of all sizes across the UK. Post-pandemic, we’ve seen a flurry of housing providers embark on a range of self-service projects, such as customer portals, tenancy applications and repairs reporting. However, amid these exciting projects, we see the same mistakes hindering…
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