I’ve had the privilege of witnessing at first-hand the incredible changes that have swept through the social housing sector during the past 15-20 years, as our company has grown to become the largest IT and business news and information service for this vital sector. I’d like to share my thoughts on the role of business…
Business automation and ‘can do’ innovationRead More →
Contributed Articles
Tackling assets and income with AI
Housing providers’ challenges can be broadly split into two areas – those relating to assets and those relating to income. Let’s consider the income side of things first. Income and arrears management has always been difficult, with the economic pressures felt by tenants contributing to the growing arrears and the increasing number of tenants struggling…
Tackling assets and income with AIRead More →
Prioritising tenant welfare
The widely-reported Rochdale Boroughwide Housing (RBH) inquest last year highlighted the potentially devastating impact when tenant care is neglected. After the inquest, the Social Housing Regulator issued an order in December 2022 requiring all housing providers with more than 1,000 households to publish their damp and mould inspections for each property. They were also required…
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Seven steps to data maturity
Data underpins every part of an organisation. That makes it hard to manage and improve but powerful if you get it right. Data science and technology give us tremendous new ways of understanding and managing information about people, assets and services, yet many housing providers struggle to realise the full benefits of their investments in…
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When digital maturity met legacy stock
The housing sector has a track record of responding to change; from the rent cuts during the Cameron/Osborne austerity era to the more recent pandemic, housing providers have demonstrated they can pivot. While that agility is an asset and undoubtably delivers short-term gains, bubbling under the surface are more systemic challenges. This is illustrated by…
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Cyber-threats to IoT & OT technologies
As more housing providers migrate to the cloud, they’re gaining access to a wealth of tools and services that should benefit both their tenants and their businesses. However, when moving to the cloud, any organisation must overcome a few initial challenges that they might not have faced using a traditional IT set-up, and these hurdles…
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