Civica’s Alex Oldman explores how the internet of things is already making a big difference in social housing, but there’s still some way to go. Artificial intelligence (AI) is proven to deliver real benefits and protect residents from harm using pattern cognition and augmented reality. While the UK government announces plans to introduce ‘Awaab’s law’…
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Contributed Articles
Spotting the signals of an impending cyber-breach
It’s hard to know what’s more challenging for housing providers these days – coping with the increase in the scale and complexity of cyber threats or managing the security tools to contain them and the noise they create. From talking to Sophos’s numerous housing clients, it’s clear that their IT environments are as complex and…
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Simplifying customer communications
Automation can provide the solution for housing providers wanting to take customer service to the next level. With so many channels available for consumers to speak to brands, the world of customer communications is becoming more complex. We know that WhatsApp and Facebook Messenger are the two most popular messaging channels in the UK, used…
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Social value through payments
With many tenants experiencing financial strain, it’s important that housing providers ensure that the payment provider they use can provide adequate support to the tenant communities they serve. This depends on thinking more deeply about the role of a payment provider. It’s not just how you take payments, it’s also how your customers most often…
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Making the most of your Microsoft platform
At the Housing Technology 2023 conference, we discussed how housing providers are embracing Microsoft technologies to future-proof their organisations, using examples from our own customers because we knew that the results spoke for themselves. Whether you are streamlining the processing of landlord certificates, automating your authorisation-to-recruit process or improving your mobile working, there is a…
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Structured flexibility
During my career, I’ve realised that some of us like to plan in meticulous detail and some of us go with the flow and plan as we move along. There is nothing wrong with either approach, both have their benefits. And if you’re lucky enough to resist falling into either bracket, you can get a…
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