With almost 30 years’ experience in social housing sector under my belt, I’m constantly driven to uncover innovative ways to improve the lives of tenants and optimise housing providers’ operations. I recently came across something that truly captured my interest – a ground-breaking chatbot called ChatGPT which has immense potential to transform our sector. You’re…
AI-powered housing?Read More →
Contributed Articles
Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Smart tech at Yorkshire Housing’s offices
Six months ago, we opened our new 10,000sq ft workspace in the ‘climate and innovation’ district of Leeds after selling our old 40,000sq ft office block. Our new hub (The Place) isn’t your typical workspace. It’s Yorkshire’s first zero-carbon office building designed and built just next door by Citu. It’s made using a highly-insulated timber…
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A smart approach to future-proofing homes
How can quick wins, not quick fixes, support housing providers’ long-term digital transformation strategies? The government has announced plans to pass the Social Housing (Regulation) bill by this summer. The intention of the legislation is to reform the housing sector in order to protect tenants’ lives, in part by compelling housing providers to address problems…
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Common problems with data migration
Like many industries with roots in the public sector, who have historical data going back to the previous century, housing providers often find themselves struggling to maintain consistency across the range of data required for their day-to-day operations. In some instances, housing management systems have grown organically over time and will be surrounded by ancillary…
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Four ways BI can improve tenant services
The housing sector is on the cusp of something big. For years, housing providers have been collecting data. Data on the structure of properties, the nature and frequency of repairs and data on rental payments, and although this data has been very useful, until now it has done little more than tell a housing provider…
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