For six years, the Smartline project has been researching how digital technology can help people live healthier, happier lives. Sensors in 300 social housing properties in Cornwall have been monitoring environmental conditions inside homes, while surveys and questionnaires with customers have been building a richer picture of their lives. The project is funded by the…
Smartline – Cornwall’s digital test-bedRead More →
Contributed Articles
From mould to metrics with RBH & Socitm Advisory
When used well, data provides a single version of the truth regarding an organisation and its customers. Following the death of Awaab Ishak who died in 2020 aged two in a home his parents rented from Rochdale Boroughwide Housing (RBH), questions have been asked about the data housing providers hold on their tenants and whether…
From mould to metrics with RBH & Socitm AdvisoryRead More →
Digital-first, self-service and 360° views
The challenges housing providers are dealing with today provide a real impetus for becoming more technology-driven. The Regulator of Social Housing (RSH) is bringing in more active consumer regulation next April (with quality of housing a key focus), yet a report from the regulator last autumn highlighted a number of risks for housing providers’ compliance….
Digital-first, self-service and 360° viewsRead More →
Overcoming digital self-service mistakes
As a supplier of digital self-service solutions, Active Housing has partnered with housing providers of all sizes across the UK. Post-pandemic, we’ve seen a flurry of housing providers embark on a range of self-service projects, such as customer portals, tenancy applications and repairs reporting. However, amid these exciting projects, we see the same mistakes hindering…
Overcoming digital self-service mistakesRead More →
Learning from history
In November 2022, the coroner concluded that the death in 2020 of two-year-old Awaab Ishak was caused by prolonged exposure to mould in the family’s home. The problem had been reported to the family’s housing provider on many occasions but no action had been taken. No doubt, this has given all of us cause for…
Learning from historyRead More →
The silences in the system: Predicting and preventing damp and mould
The combination of our mild, drizzly climate and aging housing stock comprises the perfect breeding ground for damp and mould. It will continue to exist even after the pre-1970s tower blocks and maisonettes have been replaced by modern designs. Even an energy-efficient modern home can suffer from damp and mould if it’s over-occupied, under-heated and…
The silences in the system: Predicting and preventing damp and mouldRead More →
