FireAngel recently hosted a roundtable discussion with delegates from the National Social Housing Fire Strategy Group, Ealing Council, and Hampshire & Isle of Wight Fire & Rescue Service to discuss how innovative technologies can raise fire-safety standards and empower communities. Golden thread of information Following the Grenfell tragedy, those responsible for fire safety were struck…
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Contributed Articles
Finance in the cloud
The shift to home working, which began as a temporary measure during the height of the pandemic, has now been permanently adopted by many employers, alongside a hybrid home/office working balance now expected from a large percentage of employees. More than three-quarters (77 per cent) of respondents to the Advanced Annual Trends Survey said that…
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Caledonia Housing’s future of great customer service
One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
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How to get the best out of your bot
Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
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Is SaaS the ultimate win/win solution for housing?
Software-as-a-service (SaaS) could be a silver bullet for housing providers concerned about how to make digital transformation a reality. SaaS can pose a helpful solution by creating a leading IT service without the need for huge back-end modernisation or large IT budgets. For example, many housing providers are opting for chatbots as a way of…
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Real-time translation and interpretation in housing
Language barriers will adversely impact the experience of any service. Language is not only a medium of communication, but also linked to an individual’s identity. We believe that everyone has the right to fair treatment and equality of opportunities, and this is crucial in the housing sector given its role in helping people build communities…
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