Following our move away from an old, no-longer-fit-for-purpose housing management system to a fully-integrated Microsoft Dynamics 365 system, we thought it might be helpful to others thinking of following a similar path to describe our journey and highlight some key learnings along the way. I wouldn’t start from here if I were you… Back in…
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Contributed Articles
Focus on people, not processes
Trevor Hampton, director of housing solutions at NEC Software Solutions UK, explains why putting the emphasis back on people rather than processes will drive tenant engagement and build trust. The human connection “The biggest single problem in communication is the illusion that it has taken place” – George Bernard Shaw’s quote is more applicable than…
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The devil’s in the data…
From ensuring regulatory compliance to understanding tenants better, the need for accurate, well-controlled data has never been more critical. Yet many housing providers still rely heavily on off-system working, spreadsheets and manual interventions, downloading data from one system, combining it with data from other sources and then uploading it again to another for, say, performance…
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Your path to the future
For a while, MIS Active Management Systems, like many other suppliers, have seen the housing management system as the core to everything that they do. However, there is a potential hidden truth in the way we work and operate in housing. So, what is the path to the future? Simply put, the path is made…
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Cyber-risk management & AI-enabled domestic life
This article is based on work from the CHAI project, which explores how individuals living in social housing can recognise and protect themselves against the potential cyber-security risks of AI-enabled smart technologies in their homes. Project CHAI is a three-year, EPSRC-funded project involving five UK universities in collaboration with Housing Technology. Enriching our daily lives…
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An aerial view – Drone technology in housing
The first quarter of 2021 saw unprecedented growth in construction, with housing representing 80 per cent of all new builds in the UK following lockdown. However, the restrictions of the pandemic have meant that many organisations are now lacking enough time and money to address the consequent maintenance and repairs that this upturn implies for…
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