Housing providers have long been enthusiastic adopters of digital transformation strategies. As the pandemic unfolded, third-party property management platforms became essential in ensuring service continuity and maintaining tenant engagement. However, interconnectedness with third parties increases cybersecurity risk; we may have an effective cybersecurity strategy within our own housing organisations, but do we know about the…
Supply chain attacksRead More →
Contributed Articles
Greatwell Homes’ top tips for digital engagement
With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
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Great partnerships for even greater results
Finding the right Microsoft partner for your housing organisation is just like trying to find a real-life partner; there will be challenges you’ll face that you hope your partner can support you with and searching for ‘the one’ can take time. After all, there’s a certain degree of trust necessary for a good relationship and…
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At home in the cloud
You read it everywhere – these days, cloud computing is the future! And it’s true, there are many good reasons to move to a cloud-first technology strategy – faster data recovery, flexibility for remote working, practically limitless scalability and, of course, potential cost-savings, but it’s important to remember that the cloud isn’t an all-purpose, all-powerful…
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What we learnt from the pandemic
In 2020, in the midst of the pandemic, the UK housing sector was thrown a new challenge with the government’s Charter for Social Housing Residents which laid out a bold new standard for housing providers. Combine this with ambitious climate-change targets as well as an irrefutable digital lag, and the housing sector was already on…
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Subscribing to the future – new SaaS, licensing and procurement models
Opex- vs. capex-intensive procurement Offering a subscription model for IT projects (i.e. monthly costs spread over the longer term rather than upfront costs) enables housing providers to invest in technology more frequently. Opex procurements also allow more flexibility and accurate annual budgeting around expenditure on IT projects. Regularised IT spending means managers don’t need to…
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