Cyber-attacks are a major threat for any business and housing providers aren’t immune. The pandemic has forced almost all housing providers to rely more heavily on digital services to carry out their operations, but this has also enhanced their vulnerability. Email-phishing attacks alone saw a seven-fold surge during the pandemic, demonstrating the growing danger of…
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Contributed Articles
IoT for safe & sustainable housing
In order to tackle climate change, net-zero targets have been introduced around the globe across local, national and international scales. Reaching net zero is likely to be the most important and pressing challenge our society will face during our lifetimes. Our homes contributed more than 20 per cent of the UK’s total carbon dioxide emissions…
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IoT & access control in housing
Social housing developments are often home to the most vulnerable people, from the elderly who need 24/7 homecare support to those living with disabilities or impairments. In short, IoT makes their homes safer. There are many examples of IoT applications, from devices to detect leaks before they become a problem to smoke detectors being able…
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Go hybrid… Integrate your HMS with Dynamics 365
Within social housing, information management systems play a huge part in the overall satisfaction of both employees and tenants. From property repairs and maintenance to rent accounts, the systems that manage this data are absolutely fundamental, particularly housing management systems. However, the main housing management system (HMS) chosen across the company doesn’t have to manage…
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The art and science of IT budgeting
As we move into 2022, you could be forgiven for confusing a plausibly-named Omicron operating system with Android or Apple’s Monterey. However, we will ignore these and instead look at the financial aspects of running your IT infrastructure and leave well alone the chaos caused by the Omicron and Delta variants. With the Christmas break…
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AI and text analytics
Most successful customer experience (CX) programmes use some form of text analytics to surface insights from huge volumes of unstructured data, such as verbatim comments from customers. The comments come from a variety of sources, such as structured periodic survey feedback, event-driven reviews, customer service calls, emails, chats, social media engagements and online reviews. Using…
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