Ethics are absolutely essential when it comes to successful technology adoption and data management in housing. In a sector literally as close to home as one can get, decisions made about the use of technology, how data is managed and which principles and purposes should guide those processes will all have an immense impact on…
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Contributed Articles
Could digital twins revolutionise housing?
Every sector knows the importance of digital transformation. From aerospace to construction, automated processes and digitally-enabled collaboration tools have gone from being a ‘nice to have’ to a ‘must have’. For the housing sector, digital twins (virtual representations of physical spaces) have been a key part of those digital transformations. At a recent virtual roundtable…
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Loreburn Housing launches Futr AI chatbot
Working with AI specialist Futr, Loreburn Housing has launched a chatbot designed to answer a range of tenants’ questions, freeing the organisation’s small customer-service team to spend time on more complex challenges. Sue Irving, director of housing services, Loreburn Housing, said, “Our focus is on delivering the best service to our tenants, but we don’t…
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Transforming mobile working
Even before flexible working became the norm, housing providers were looking at what was needed to empower their remote and mobile workforces. In our post-pandemic world, digitising even faster will improve mobility and agility for workers as well as enabling supportive and better service delivery to tenants. True transformation has to put tenants’ needs and…
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Systems integration… We make it look easy, but how do we do it?
We have all been at software demonstrations where someone in the audience has asked about integration. The answer is always “yes, we can integrate with anything”. How many times have you found this isn’t quite true? You don’t get the fully integrated solution you’d hoped for, and when something goes wrong, you find yourself trapped…
Systems integration… We make it look easy, but how do we do it?Read More →
Digital transformation – The story of Housing Insight
The housing sector has gone through big changes over the past few years, with new terminologies such as customer first, digital inclusion, mobile working and cloud services coming to the fore and now being discussed at board level. In line with those developments, many housing providers have moved away from their ‘traditional’ IT providers, looking…
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