One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
Caledonia Housing’s future of great customer serviceRead More →
Contributed Articles
How to get the best out of your bot
Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
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Is SaaS the ultimate win/win solution for housing?
Software-as-a-service (SaaS) could be a silver bullet for housing providers concerned about how to make digital transformation a reality. SaaS can pose a helpful solution by creating a leading IT service without the need for huge back-end modernisation or large IT budgets. For example, many housing providers are opting for chatbots as a way of…
Is SaaS the ultimate win/win solution for housing?Read More →
Real-time translation and interpretation in housing
Language barriers will adversely impact the experience of any service. Language is not only a medium of communication, but also linked to an individual’s identity. We believe that everyone has the right to fair treatment and equality of opportunities, and this is crucial in the housing sector given its role in helping people build communities…
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The top five cyber security challenges in housing for 2022
Cyber crime continues to be a pervasive problem for all businesses in the UK, including housing providers whose push to adopt digital services accounts for an increasingly large digital footprint. The estimated cost of cyber crime across the UK is £27bn each year. Housing providers face unique cyber-security challenges in 2022, owing to several factors….
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Predicting arrears with AI
Social housing tenants face rent increases in April 2022 of around £200 per household per year, alongside rising energy and food costs. According to the Joseph Rowntree Foundation, 46 per cent of social housing tenants are living in poverty, equating to just under five million people across the UK. These increases in rent and costs…
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