In February 2023, the Housing Ombudsman released a one-year follow-up to its ‘Spotlight on damp & mould – It’s not lifestyle’ report. It highlighted that 35 per cent of RSLs sampled now have a specific damp and mould policy, 12 per cent are in the process of implementing one, and 19 per cent are self-assessing…
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Contributed Articles
Take advantage of the smart home revolution
Over the past few years, the potential of IoT devices to help housing providers improve their services has become clearer. From improving a property’s sustainability, reducing repair costs through proactive maintenance and improving safety and security, and as IoT technologies get better and the barriers to entry become lower, it’s now clear that the deployment…
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Taking data management seriously
The Housing Ombudsman’s recent report has highlighted a problem that housing providers have known about and grappled with for far too long; poor data management leads to poor outcomes. This revelation isn’t necessarily a cause for alarm, but rather a clarion call for action; it’s time to take data management seriously. The Housing Ombudsman’s report…
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Big data in housing
Created as part of an EU-funded project, the Matrycs digital toolbox is translating huge volumes of data collected from social housing in order to improve the energy efficiency of homes, extend the lifecycle of buildings, boost energy performance and make policymaking more comprehensive. Relying on existing technologies such as machine learning, deep learning and big…
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The data black hole of tenant engagement
Data completeness is often overlooked in the realm of the six data quality dimensions (accuracy, completeness, consistency, timeliness, validity and uniqueness), a good example being tenant engagement within social housing. While housing providers express a desire to increase tenant participation rates, promote inclusivity and diversity, and empower tenants in the design and delivery of services,…
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Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
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