Many housing providers have embraced rapid digital transformation yet their progress towards cybersecurity maturity hasn’t progressed at the same pace. What can we learn from those whose approaches to cybersecurity are more developed? Over the years, many of you will have focused on getting the essential elements of your cybersecurity right, including implementing multi-factor authentication…
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Contributed Articles
The road to responsible AI
Love it or loathe it, AI is here to stay. Fast becoming more mainstream than science fiction, AI has shifted from being ‘nice to have’ to a business requirement that can drive efficiencies and bring new levels of personalisation to customer service. As a result, the debate around its ethical usage is set to intensify….
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Diversifying your housing operations
Many housing providers want to increase their income from non-traditional sources, resulting in an increasingly diverse set of operations. They are consequently taking on new responsibilities and expanding on their traditional remits, from providing social services to partnering with commercial enterprises. Based on our experience, here are the three greatest barriers to success when housing…
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AI-powered predictions for fire safety
Fire and rescue teams know that many fires don’t just happen. They are instead due to patterns of human behaviour which, if identified in the first instance, could have seen interventions planned and the fires, some of which result in fatalities, could have been prevented from even happening. There has never been more pressure on…
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ChatGPT in housing
Social housing is an important component of public infrastructure, providing housing to those who may not otherwise be able to afford it. However, managing social housing can be a complex task, requiring a large amount of administrative work and coordination. In recent years, there has been an increasing interest in using technology to streamline and…
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AI and housing communications
Huge strides have been made in AI over the past few years, most recently by the advent of ChatGPT and Bard. With AI technology now accessible to the masses, everyone with the internet can now interact with chatbots, ushering in a new era of automation and human-bot collaboration. For housing providers, the way in which…
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