The pandemic has accelerated housing providers’ appetite for new technologies that can gather information more effectively to enable better decision-making, so here are five technology trends that we believe are likely to have the greatest impact in housing this year. AI and hyper automation Artificial intelligence (AI) has proven itself to be a useful technology…
Housing’s top IT trends for 2022Read More →
Contributed Articles
IoT ideas from beyond housing
IoT technologies are a great way to improve the overall connectivity of a property, making it easier for housing providers to gather and analyse typical household data. This data can then be used to identify risks or areas of inefficiency within a home, giving them the chance to implement effective repairs before the problem grows…
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Beating damp & mould with data
The recent Housing Ombudsman’s report ‘Spotlight on Damp and Mould; It’s not lifestyle’, calls for housing providers to take a zero-tolerance approach to damp and mould in properties. It also asks them to be proactive in identifying homes that have or may be at risk of developing problems rather than putting the onus on tenants…
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Mining your data resources, AI & automation
In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
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IoT cybersecurity – Attack vectors, fraud and data breaches
Many of us love our smart home technologies, from internet-enabled doorbells to intelligent boiler controls but very few of us really think about the technology that we put in our homes. The cost of a device or platform often plays a key factor in the decision-making process, with popular shopping sites offering numerous cut-price, no-name,…
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What’s the problem? – Managing formal complaints with Dynamics 365
In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
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