With huge potential for improving the customer experience and streamlining operations, how can the housing sector encourage more customers to embrace a digital approach to their tenancies? 1. Involve end-users at the beginning When we began the process to choose a new self-service portal in 2018, we asked some of our customers to be part…
Greatwell Homes’ top tips for digital engagementRead More →
Contributed Articles
Great partnerships for even greater results
Finding the right Microsoft partner for your housing organisation is just like trying to find a real-life partner; there will be challenges you’ll face that you hope your partner can support you with and searching for ‘the one’ can take time. After all, there’s a certain degree of trust necessary for a good relationship and…
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At home in the cloud
You read it everywhere – these days, cloud computing is the future! And it’s true, there are many good reasons to move to a cloud-first technology strategy – faster data recovery, flexibility for remote working, practically limitless scalability and, of course, potential cost-savings, but it’s important to remember that the cloud isn’t an all-purpose, all-powerful…
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What we learnt from the pandemic
In 2020, in the midst of the pandemic, the UK housing sector was thrown a new challenge with the government’s Charter for Social Housing Residents which laid out a bold new standard for housing providers. Combine this with ambitious climate-change targets as well as an irrefutable digital lag, and the housing sector was already on…
What we learnt from the pandemicRead More →
Subscribing to the future – new SaaS, licensing and procurement models
Opex- vs. capex-intensive procurement Offering a subscription model for IT projects (i.e. monthly costs spread over the longer term rather than upfront costs) enables housing providers to invest in technology more frequently. Opex procurements also allow more flexibility and accurate annual budgeting around expenditure on IT projects. Regularised IT spending means managers don’t need to…
Subscribing to the future – new SaaS, licensing and procurement modelsRead More →
Link’s innovation challenge
You may have noticed that there are endless articles, white papers and products that have some relationship to innovation. Yet ‘innovation’ can be difficult to define and exploiting its potential advantages can be equally problematic and can leave you wondering, “what is innovation within my organisation?” Fundamentally, we’re talking about change. That is to say,…
Link’s innovation challengeRead More →
