Business and IT strategies within the housing sector tend to be born more from efficiency and growth than from the drive for innovation and investment that we see in other sectors. With a lack of inherent competition, this presents a challenge – a ‘digital lag’ – that leaves the housing sector playing catch-up in meeting…
Digitisation – What’s holding you back?Read More →
Contributed Articles
Designing for inclusion – Transformation, change, digital & people
Tenants want and usually expect to be able to self-serve at a time of their choosing; the time of weekday-only, office-hours services is over, and this has been accelerated through necessity by the pandemic. Housing providers of all sizes have huge programmes to transform delivery; to use existing technologies to modernise the way they work,…
Designing for inclusion – Transformation, change, digital & peopleRead More →
Documents – Are they an unmanaged risk?
While the drive to an all-digital future continues, physical documents are still a fundamental part of most (if not all) housing providers’ processes. How can housing providers ensure that they apply the same rigour to documents as they apply to databases and other electronic storage media, and really leverage the information they contain to enhance…
Documents – Are they an unmanaged risk?Read More →
Remotely monitoring & protecting connected communities
The concept of digital twins and using data to create a virtual representation of a physical object has been part of FireAngel’s innovations since 2007 when the IoT landscape began to take shape. With housing providers facing growing pressure to improve fire safety for residents and maintain a ‘golden thread’ of asset information, meeting these…
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Cybersecurity – What’s the problem?
The problem is that cybersecurity is everybody’s problem and unless every department is involved in discussions on the solution then no solution will be truly effective. The USA’s National Association of Corporate Directors (NACD) puts it very well in its Cyber-Risk Oversight Handbook: “Directors need to understand and approach cybersecurity as an enterprise-wide risk management…
Cybersecurity – What’s the problem?Read More →
Behind the scenes at the Resident Voice Index
Sometimes the tools we have to hand don’t quite get the job done and when that happens, you might need to build new tools yourself. The team behind our Resident Voice Index initiative here at MRI Software came up against just this problem; our solution was to build our own custom data-analysis tools. The Resident…
Behind the scenes at the Resident Voice IndexRead More →