Digital technology is constantly evolving to transform the way we live and work. It has become so simple to book a table at our favourite restaurant, transfer money instantly to the other side of the world or buy a car online with just a few swipes of a screen. The online experience is often intentionally…
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Contributed Articles
Improving tenant satisfaction with field management software
Housing providers are facing increasing economic and consumer regulations, from governance and financial viability to home and tenancy standards. Housing providers and their residents and stakeholders have now been consulted by the Regulator of Social Housing (RSH) on proposals for new Tenant Satisfaction Measures, scheduled for release in April 2023. In parallel with the RSH,…
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All ‘a hoard’ at Yorkshire housing
According to Hoarding Disorders UK, around four per cent of the UK population is affected by hoarding disorder. The condition is recognised by the NHS and can have a significant impact on the hoarder themselves, neighbours, housing colleagues and housing providers. At Yorkshire Housing, we’ve found it’s a growing problem, one that’s been made worse…
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FireAngel’s ‘future of fire safety’ roundtable
FireAngel recently hosted a roundtable discussion with delegates from the National Social Housing Fire Strategy Group, Ealing Council, and Hampshire & Isle of Wight Fire & Rescue Service to discuss how innovative technologies can raise fire-safety standards and empower communities. Golden thread of information Following the Grenfell tragedy, those responsible for fire safety were struck…
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Finance in the cloud
The shift to home working, which began as a temporary measure during the height of the pandemic, has now been permanently adopted by many employers, alongside a hybrid home/office working balance now expected from a large percentage of employees. More than three-quarters (77 per cent) of respondents to the Advanced Annual Trends Survey said that…
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Caledonia Housing’s future of great customer service
One of the few positives to come out of the pandemic has been a greater awareness of the value of technology in creating and nurturing a sense of connection between people. Used well, a digital approach to customer service in our sector will not only streamline operations but also improve the customer experience. Pre-pandemic, the…
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