With the backdrop of TSMs in mind, we’d like to make the case for good user-centred design as the underpinning methodology for building services that actually deliver what tenants need. Having worked as chief product owner for the Scottish Courts & Tribunal Service and as product lead on Child Disability Payment, I’m familiar with the…
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Contributed Articles
Melville Housing’s proactive approach to damp & mould with Aico
Housing providers are committed to providing safe, sustainable homes for residents, but the current landscape continuously presents challenges. These include regulatory compliance, residents’ safety, decarbonisation and disrepairs, such as damp and mould. Simultaneously, they must do more with less; balancing challenges against resources and exploring new ways of doing things. Many proactive housing providers are…
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The human touch of AI
AI. Those two little letters seem to be on everyone’s lips these days. Following news that the CEOs of technology giants, such as Meta and Microsoft, predict that AI will soon replace roles within their organisations, it’s understandable for the social housing sector to feel a hint of concern. Are we losing the human touch?…
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Rebuilding social housing
Meeting modern challenges with smart solutions As the government commits to the most extensive council-house building programme in a generation, Mark Holdsworth, Civica’s sales director, examines the challenges in delivering this ambitious vision. With £500 million committed to the Affordable Homes Programme in Rachel Reeves’ first budget and then an additional £350 million announced this…
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Unlocking the benefits of systems integration & automation
Social landlords have a massive opportunity to integrate with the new and amazing housing technologies now available to them, saving the huge expense and time required to change housing management systems. With emerging technologies such as AI, housing providers are gaining the confidence to reach out and maximise the benefits of systems integration and automation,…
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The connected home revolution
Why you can no longer ignore the internet of things At the Housing Technology 2025 conference, one theme stood out above all others: the growing convergence of housing, infrastructure and technology. This isn’t just about upgrading legacy systems or adding a few more smart sensors; it’s about a fundamental shift in how homes are managed,…
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