Working with AI specialist Futr, Loreburn Housing has launched a chatbot designed to answer a range of tenants’ questions, freeing the organisation’s small customer-service team to spend time on more complex challenges. Sue Irving, director of housing services, Loreburn Housing, said, “Our focus is on delivering the best service to our tenants, but we don’t…
Loreburn Housing launches Futr AI chatbotRead More →
Contributed Articles
Transforming mobile working
Even before flexible working became the norm, housing providers were looking at what was needed to empower their remote and mobile workforces. In our post-pandemic world, digitising even faster will improve mobility and agility for workers as well as enabling supportive and better service delivery to tenants. True transformation has to put tenants’ needs and…
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Systems integration… We make it look easy, but how do we do it?
We have all been at software demonstrations where someone in the audience has asked about integration. The answer is always “yes, we can integrate with anything”. How many times have you found this isn’t quite true? You don’t get the fully integrated solution you’d hoped for, and when something goes wrong, you find yourself trapped…
Systems integration… We make it look easy, but how do we do it?Read More →
Digital transformation – The story of Housing Insight
The housing sector has gone through big changes over the past few years, with new terminologies such as customer first, digital inclusion, mobile working and cloud services coming to the fore and now being discussed at board level. In line with those developments, many housing providers have moved away from their ‘traditional’ IT providers, looking…
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Housing’s top IT trends for 2022
The pandemic has accelerated housing providers’ appetite for new technologies that can gather information more effectively to enable better decision-making, so here are five technology trends that we believe are likely to have the greatest impact in housing this year. AI and hyper automation Artificial intelligence (AI) has proven itself to be a useful technology…
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IoT ideas from beyond housing
IoT technologies are a great way to improve the overall connectivity of a property, making it easier for housing providers to gather and analyse typical household data. This data can then be used to identify risks or areas of inefficiency within a home, giving them the chance to implement effective repairs before the problem grows…
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