The recent Housing Ombudsman’s report ‘Spotlight on Damp and Mould; It’s not lifestyle’, calls for housing providers to take a zero-tolerance approach to damp and mould in properties. It also asks them to be proactive in identifying homes that have or may be at risk of developing problems rather than putting the onus on tenants…
Beating damp & mould with dataRead More →
Contributed Articles
Mining your data resources, AI & automation
In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
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IoT cybersecurity – Attack vectors, fraud and data breaches
Many of us love our smart home technologies, from internet-enabled doorbells to intelligent boiler controls but very few of us really think about the technology that we put in our homes. The cost of a device or platform often plays a key factor in the decision-making process, with popular shopping sites offering numerous cut-price, no-name,…
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What’s the problem? – Managing formal complaints with Dynamics 365
In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
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Digitisation – What’s holding you back?
Business and IT strategies within the housing sector tend to be born more from efficiency and growth than from the drive for innovation and investment that we see in other sectors. With a lack of inherent competition, this presents a challenge – a ‘digital lag’ – that leaves the housing sector playing catch-up in meeting…
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Designing for inclusion – Transformation, change, digital & people
Tenants want and usually expect to be able to self-serve at a time of their choosing; the time of weekday-only, office-hours services is over, and this has been accelerated through necessity by the pandemic. Housing providers of all sizes have huge programmes to transform delivery; to use existing technologies to modernise the way they work,…
Designing for inclusion – Transformation, change, digital & peopleRead More →
