The housing sector is heavily regulated, with housing providers required to support and improve the lives of tenants while meeting a number of regulatory requirements. It’s therefore vital to keep on top of areas such as finance, maintenance and repairs, tenancies and voids, contractors and partner agencies and much more. Many housing providers cite difficulties…
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Contributed Articles
Culture in the post-pandemic workplace
The importance of culture and the softer, people management skills have never been more in the spotlight than they are now. From my position as people and strategy director at Orbit, that’s a good thing, and the silver lining to our current situation. But will companies continue this approach as we exit the pandemic? I’d…
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Housing apps – Browser, native or progressive?
Housing providers have long been at the forefront of mobile working and have faced many issues regarding their operatives working in the field. Coronavirus restrictions and a switch to more flexible ways of working mean that many more of the workforce will be spending more time working remotely, which poses different and, sometimes, greater challenges….
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Creating a meaningful omni-channel experience
96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
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Livv Housing’s tenant on-boarding with e-signatures
It was obvious when the pandemic struck that the way we did business was going to change forever. As an independent housing provider with 450 employees and over 13,000 properties, it was clear that digital solutions would be needed to help us adjust and do so quickly. We identified that one of the biggest challenges…
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LiveWest’s lockdown landscape
Recent advancements in technology are helping us to reshape our housing services and reach out to customers in a multitude of different ways. Some of these technologies were available before the pandemic, but lockdown accelerated our use of customer emails, for example, with a majority of customers telling us this is their preferred method of…
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