In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
Mining your data resources, AI & automationRead More →
Contributed Articles
IoT cybersecurity – Attack vectors, fraud and data breaches
Many of us love our smart home technologies, from internet-enabled doorbells to intelligent boiler controls but very few of us really think about the technology that we put in our homes. The cost of a device or platform often plays a key factor in the decision-making process, with popular shopping sites offering numerous cut-price, no-name,…
IoT cybersecurity – Attack vectors, fraud and data breachesRead More →
What’s the problem? – Managing formal complaints with Dynamics 365
In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
What’s the problem? – Managing formal complaints with Dynamics 365Read More →
Digitisation – What’s holding you back?
Business and IT strategies within the housing sector tend to be born more from efficiency and growth than from the drive for innovation and investment that we see in other sectors. With a lack of inherent competition, this presents a challenge – a ‘digital lag’ – that leaves the housing sector playing catch-up in meeting…
Digitisation – What’s holding you back?Read More →
Designing for inclusion – Transformation, change, digital & people
Tenants want and usually expect to be able to self-serve at a time of their choosing; the time of weekday-only, office-hours services is over, and this has been accelerated through necessity by the pandemic. Housing providers of all sizes have huge programmes to transform delivery; to use existing technologies to modernise the way they work,…
Designing for inclusion – Transformation, change, digital & peopleRead More →
Documents – Are they an unmanaged risk?
While the drive to an all-digital future continues, physical documents are still a fundamental part of most (if not all) housing providers’ processes. How can housing providers ensure that they apply the same rigour to documents as they apply to databases and other electronic storage media, and really leverage the information they contain to enhance…
Documents – Are they an unmanaged risk?Read More →
