The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
How to make your chatbot singRead More →
Contributed Articles
Are you ready for a breach?
The increased threat of ransomware in housing Cybercriminals no longer simply target multinational companies, the NHS or governments with ransomware; they increasingly have smaller organisations, such as housing providers, in their sights. Before the pandemic, digital transformation was already underway, with housing providers adopting smart home solutions, introducing tenant portals and generally taking a ‘digital…
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Riverside’s ‘digital business’
Riverside Group is a group of complementary businesses driven by a clear social purpose, with a charitable housing provider at its core. It’s critical that our income goes as far as it can; we need to deliver more and better services with the same money, so gaining value for money from our technology spending is…
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Digital approaches to mould and damp
According to recent research, mould and damp are a growing problem in social housing – with all the associated health and legal risks. FireAngel’s director of connected homes, James King, discusses how, with new digital technologies, housing providers can minimise those risks and respond to problems quickly and proactively. Condensation, damp & mould Over the…
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To err is human; to forewarn, divine
How Tessian is helping Coastal Housing prevent mistakes turning into data breaches We all know that we should protect our email systems against the onslaught of spam, malware and sophisticated spear-phishing attacks. It’s practically a career in itself to stay abreast of the latest trends in email compromise techniques, vulnerabilities and zero-day exploits. But what…
To err is human; to forewarn, divineRead More →
Where to start with data quality
When it comes to physical assets such as homes and offices, ensuring they are known, well-maintained and fit for purpose is at the core of every housing provider’s operations, so why do so many not treat data in the same way? Whether they realise it or not, data is the lifeblood of any housing provider….
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